AV Technician, Helpdesk Support

November 4

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Opal Group

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B2B • Education • Finance

Opal Group is a global conference organizer serving top executives and decision makers across various industries. The company organizes invitation-only strategy forums and premier conferences in sectors such as finance, facilities, human resources, and life sciences and technology. These events are designed to facilitate collaboration and the exchange of best practices among senior administrators and executives. Opal Group's conferences cover a wide range of topics including investment, education, healthcare facilities, talent management, and patient experience, among others, enabling delegates to forge meaningful relationships with like-minded professionals.

51 - 200 employees

🤝 B2B

📚 Education

💸 Finance

📋 Description

• Handle audio-visual equipment setup, testing, and assistance during live events • Interact with clients and deliver outstanding customer service on-site • Ensure high-quality AV setup and seamless technical support during events • Provide remote technical assistance and helpdesk support to end users • Assist with software installations, updates, and basic troubleshooting • Offer onboarding support and technical orientation to new users • Communicate clearly and professionally with staff to address technical issues • Stay current with helpdesk best practices, systems, and internal technology tools

🎯 Requirements

• Valid U.S. entry visa required • Proven experience as an AV Technician and/or Helpdesk Support Specialist • High school diploma or GED required; College degree in a relevant field is preferred • Advanced English skills in verbal and written communication are required • Strong interpersonal and client-facing communication skills • Demonstrated customer service mindset and professional demeanor • Solid organizational and time management skills • Ability to operate effectively in a fast-paced, dynamic environment • Willingness and ability to travel approximately once per month

🏖️ Benefits

• 100% remote work environment with occasional travel to on-site conferences (based on the position) • Paid Time Off (available after 90 days), including: • Vacation Days • Sick Leave • Compensatory Time • One Wellness & Wellbeing Day, One Floating Holiday, and One Religious Observance Day per year • Jury Duty Pay • Paid Time Off for Voting • Paid federal holidays with early release the day prior • Summer Fridays • All travel-related expenses covered for onsite events, including flights, hotel accommodations, and meals