Social Media Manager - General Virtual Assistant

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February 22

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Open Look Business Solutions

WebsiteLinkedInAll Job Openings

B2B • Recruitment • HR Tech

Open Look Business Solutions is a company that focuses on providing career opportunities and professional development within various industries. They aim to connect job seekers with suitable career options and support organizations in finding talent.

51 - 200 employees

Founded 2012

🤝 B2B

🎯 Recruiter

👥 HR Tech

📋 Description

• Social Media Management: Plan, schedule, and post content across social media platforms (Facebook, Instagram, LinkedIn, etc.). • Engage with followers by responding to comments and messages. • Track and analyze social media engagement to refine strategies. • Collaborate with the design team to create visually appealing posts. • Customer Service Support: Assist existing clients who do not have assigned sales representatives. • Address inquiries via email, phone, and chat support. • Maintain a log of customer interactions and escalate complex issues when necessary. • Monthly Digital Reporting: Prepare and send digital performance reports to clients using tools like January Spring dashboard. • Summarize key insights and provide recommendations for improvement. • Digital Ad Management: Add new event targets and regularly update display ads. • Assist in preparing advertisements for upload by coordinating with the design and/or other teams involved. • Ensure ad materials are properly formatted and meet platform specifications. • Email Marketing & Campaigns: Create and schedule email campaigns targeting clients, prospects, and magazine readers. • Design newsletters and promotional emails using email marketing tools. • Monitor open rates, click-through rates, and campaign performance. • Website Maintenance: Update coupons on the .NET website monthly. • Upload the PDF version of the magazine after every issue is completed. • Ensure all website content is accurate and up-to-date. • Call Tracking & Reporting: Monitor and document call performance for pay-per-call/sale clients. • Generate and distribute reports on call tracking data. • Identify trends and provide insights to improve call conversions. • CRM Data Entry & Cleanup: Maintain and update CRM records to ensure accuracy. • Assist sales representatives with data entry and tracking sales activities. • Perform periodic audits to eliminate duplicate or outdated records.

🎯 Requirements

• Previous experience in digital marketing, customer service, or administrative support. • Familiarity with social media platforms and scheduling tools. • Proficiency in CRM software and email marketing tools. • Basic knowledge of website content management systems. • Excellent organizational skills with a keen attention to detail and the ability to manage multiple priorities. • Proactive and adaptable, with the ability to identify and prioritize tasks. • Excellent communication skills, both verbal and written, to ensure clear and professional interactions with teams and customers. • Open to learning and working with diverse systems and customer requirements. • Capable of managing tasks independently with minimal supervision.