Platform Technical Lead, AI Labs

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🕒 March 18

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OpenLoop

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2020

☁️ SaaS

🤝 B2B

🏢 Enterprise

💰 $15M Series A - OpenLoop Health on 2023-03

SaaS • B2B • Enterprise

OpenLoop is a white-label telehealth platform and managed services provider that helps organizations launch and scale virtual care programs. It combines SaaS-based, brandable technology (scheduling, booking, payments, EHR/API integrations) with clinical staffing, credentialing, payer coverage and RCM, regulatory/legal support, and 24/7 patient support. OpenLoop serves health plans, hospitals and health systems, retailers, employers and digital health companies with AI-powered operations, a nationwide clinician network and broad insurance coverage including Medicare and Medicaid.

📋 Description

• Own system design on GCP (Cloud Run, Pub/Sub, BigQuery), including service boundaries, schemas, and reliability trade-offs. • Lead development of event-driven data pipelines using Airflow, Spark, ETL, and Big Data tooling. • Drive AI platform integration using open-source LLMs, embeddings, and speech models; define prompt optimization and evaluation strategies (e.g., LangFuse). • Champion observability and operational excellence across ingestion, QA, and distributed workflows—especially for call transcripts and EHR data (FHIR/Medplum). • Act as a player-coach: contribute code to critical paths while leading technical projects and mentoring engineers. • Partner closely with Product, Design, and Clinical Ops to translate complex technical constraints into clear execution paths.

🎯 Requirements

• 12+ years of software engineering experience; 5+ years as a Tech Lead or project lead. • Staff-level scope or equivalent impact. • Expert-level proficiency in Go, Python, or TypeScript/Node, with strong code review skills. • Deep experience with distributed systems, containerized deployments (Docker, Kubernetes, Cloud Run), and event-driven architectures. • Strong working knowledge of GCP networking and data services. • Hands-on experience with open-source LLM hosting (vLLM, Ollama) and modern RAG architectures is a plus. • Background in regulated environments (HIPAA, SOC 2) or healthcare data standards (FHIR, HL7) is preferred. • Strong written and verbal communication; comfortable authoring RFCs and technical strategy docs.

🏖️ Benefits

• Medical, Dental, and Vision plans • Flexible Spending/Health Savings Accounts • Flexible PTO • 401(k) + Company Match • Life Insurance, Pet insurance, and more