Technical Lead – Product Engineering

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🕒 March 18

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OpenLoop

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2020

☁️ SaaS

🤝 B2B

🏢 Enterprise

💰 $15M Series A - OpenLoop Health on 2023-03

SaaS • B2B • Enterprise

OpenLoop is a white-label telehealth platform and managed services provider that helps organizations launch and scale virtual care programs. It combines SaaS-based, brandable technology (scheduling, booking, payments, EHR/API integrations) with clinical staffing, credentialing, payer coverage and RCM, regulatory/legal support, and 24/7 patient support. OpenLoop serves health plans, hospitals and health systems, retailers, employers and digital health companies with AI-powered operations, a nationwide clinician network and broad insurance coverage including Medicare and Medicaid.

📋 Description

• Own Operational Systems Architecture: Design and evolve distributed systems on GCP that support scheduling, task assignment, and operational workflows. • AI-Powered Operations: Lead integration of AI into operational workflows using open-source LLMs, embeddings, and speech models. • Human-in-the-Loop Workflows: Build and improve systems that coordinate AI decisions with human execution. • Operational Excellence: Champion observability, reliability, and data quality. • Player-Coach Execution: Contribute code to critical paths while leading technical initiatives. • Cross-Functional Alignment: Partner deeply with Operations, Product, Design, and Clinical Ops.

🎯 Requirements

• 8+ years of software engineering experience, with 2+ years leading projects or acting as a Tech Lead. • Staff-level scope or equivalent technical impact. • Strong experience building operational products involving scheduling, task assignment, routing, or workforce coordination. • Hands-on experience working with AI systems in production environments. • Expert-level proficiency in Go, Python, or TypeScript/Node, with the ability to review code across the stack. • Deep experience with distributed systems, containerized deployments (Docker, Kubernetes, Cloud Run), and event-driven architectures.

🏖️ Benefits

• Medical, Dental, and Vision plans • Flexible Spending/Health Savings Accounts • Flexible PTO • 401(k) + Company Match • Life Insurance, Pet insurance, and more