Technical Lead

November 25

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OpenLoop

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Healthcare Insurance • Telecommunications • SaaS

OpenLoop is a company dedicated to supporting and enhancing telehealth services. They offer comprehensive solutions designed to streamline virtual care delivery, including provider staffing, a technology platform, payer coverage, licensing, credentialing, and practice management. OpenLoop's services cater to both early-stage and established telehealth providers, as well as brick-and-mortar clinics looking to expand into telehealth. They have a vast network of clinicians, extensive insurance plan coverage, and operate across all 50 states, supporting a wide range of specialties and languages. Their offerings include white-label solutions and custom integrations to improve telehealth implementation and delivery.

51 - 200 employees

⚕️ Healthcare Insurance

📡 Telecommunications

☁️ SaaS

📋 Description

• Architect distributed, compliant backend systems on GCP (Cloud Run, Pub/Sub, BigQuery) • Own system design decisions, including service boundaries, data schemas, and language tradeoffs (Go, Python, TypeScript) • Lead integration and orchestration of AI models, including open-source LLMs, embeddings, and speech pipelines • Optimize prompts, evaluations, and agent behavior using tools like LangFuse • Drive observability: event-driven ingestion, tracing, automated QA for call transcripts and EHR data (FHIR/Medplum) • Act as a player-coach: contribute to core code paths while mentoring engineers • Collaborate cross-functionally with Product, Design, and Clinical Ops to align technical strategy • Champion reliability, compliance (HIPAA/SOC2), and scalable engineering practices • Other duties as assigned.

🎯 Requirements

• Bachelor’s degree in Computer Science, Engineering, or equivalent experience • 8+ years of software engineering experience, including 2+ years as a Tech Lead or team lead • Expert-level skill in at least one of Go, Python, or TypeScript/Node, with ability to review full-stack code • Deep experience building distributed systems, containerized deployments (Docker, k8s, Cloud Run), and event-driven architectures • Hands-on experience with LLMs: open-source model hosting (vLLM, Ollama), embeddings, and RAG design • Familiarity with regulated domains (HIPAA, SOC 2) and/or healthcare data standards (FHIR, HL7) • Strong written and verbal communication; able to turn complexity into crisp RFCs and clear direction • Bias toward action with comfort in fast-paced, high-ownership engineering environments.

🏖️ Benefits

• Medical, Dental, and Vision plans • Flexible Spending/Health Savings Accounts • Flexible PTO • 401(k) + Company Match • Life Insurance, Pet insurance, and more