Everboarding Programs Manager

November 20

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OpenTable

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eCommerce • B2C • SaaS

OpenTable is an online restaurant reservation service that allows users to discover and book tables at restaurants across the globe. The platform offers a comprehensive list of dining options in various cities, helping diners explore popular spots and unique dining experiences. OpenTable also partners with restaurants to provide reservation management software that optimizes seating, tracks diner preferences, and offers marketing tools to improve restaurant operations. The service extends its social impact by participating in initiatives such as supporting homelessness projects through diner donations.

1001 - 5000 employees

Founded 1998

🛍️ eCommerce

👥 B2C

☁️ SaaS

💰 $36M Series C on 2000-09

📋 Description

• Design, implement and manage the full lifecycle of designated programs and learning paths that enable the Restaurant Sales & Services team to achieve its potential post new hire onboarding, including training on product releases, strategic initiatives, tools and systems, and ongoing professional development (Everboarding). • Collaborate with field leadership to identify knowledge and skills gaps across their teams, and build strategies to close those gaps. • Organize and deliver live training sessions and effectively manage virtual or in-person learning environments to enhance the internal knowledge base of the RSS team, ensuring they are well-versed in product details, sales strategies, and soft skills. • Establish metrics/assessments to measure performance of all curricula and learning programs; Implement processes to collect information on post-program behavior adoption of learners to ensure learning retention and results; Evaluate data and summarize effectiveness; recommend training or process modifications. • Manage respective project plans and timelines; coordinate training events when needed; create and distribute communication for respective learning solutions. • Collaborate with Product Marketing Management and Marketing teams to deliver quality and up-to-date training programs and materials about OpenTable’s products and services • Partner with Revenue Operations to develop content for and train on technologies that drive productivity for RSS teams.

🎯 Requirements

• 3-5+ years in a Program Management or Enablement Role • 2+ years Sales or Sales Enablement experience • Bachelor’s degree in HR, Learning & Development, or a related field • Proven experience in SaaS companies. • Proven track record of building and managing high-impact enablement programs. • Excellence in facilitating workshops, delivering presentations. • Understanding of adult learning theory, learning design, and best-in-class learning and development strategies. • Strong track record in implementing training measurement processes. • In-depth knowledge of sales processes, buyer’s journey and sales systems. • Detail oriented and analytical nature, capable of understanding and implementing various data inputs to guide decision making. • Intermediate knowledge of industry-standard solutions and best practices in the sales enablement space • Strategic thinking and business acumen. • Effective communication and documentation abilities. • Willingness and ability to travel up to 30% to support global training initiatives

🏖️ Benefits

• Work from (almost) anywhere for up to 20 days per year • Focus on mental health and well-being: • Company-paid therapy sessions through SpringHealth • Company-paid subscription to Headspace • Annual company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!) • Paid parental leave • Generous paid vacation + time off for your birthday • Paid volunteer time • Focus on your career growth: • Development Dollars • Leadership development • Access to thousands of on-demand e-learnings • Travel Discounts • Employee Resource Groups • Competitive retirement and health plans