Client Operations Manager

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13 hours ago

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OpsArmy

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HR Tech • Fintech • eCommerce

OpsArmy is a fully managed HR service designed to help companies fill open roles and reduce payroll costs by hiring top international talent. It combines various HR functionalities including talent sourcing, payroll management, performance oversight, and career coaching, making it easier for businesses to scale efficiently. With a focus on providing skilled workforce solutions at lower costs and hassle-free onboarding, OpsArmy accelerates company growth while ensuring quality talent management.

51 - 200 employees

👥 HR Tech

💳 Fintech

🛍️ eCommerce

📋 Description

• Serve as the primary operations contact for assigned clients. • Maintain regular check-ins, gather updates, and clarify expectations. • Build strong working relationships through proactive follow-ups and transparency. • Identify concerns early and address them before they become escalations. • Guide talent on daily tasks, priorities, and quality standards. • Conduct quick coaching sessions and alignment check-ins. • Monitor productivity, attendance, and workflow adherence. • Support talent during onboarding and transitions to new tasks or roles. • Track deliverables and ensure tasks move on schedule. • Spot inefficiencies and propose small, practical process improvements. • Mediate misunderstandings between clients and talent calmly and fairly. • Resolve workflow gaps before they impact the relationship or performance.

🎯 Requirements

• 5 years in BPO, operations, client success, team lead, SME, or similar roles • Experience handling client communications or supervising staff • Ability to manage structured workflows and track deliverables • Strong follow-through and attention to detail.

🏖️ Benefits

• Flexible work arrangements • Professional development opportunities