Level 2 Tax & Accounting Support Specialist

Job not on LinkedIn

🔥 0 minutes ago

🇵🇭 Philippines – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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OpsArmy

WebsiteLinkedInAll Job Openings

51 - 200 employees

👥 HR Tech

💳 Fintech

🛍️ eCommerce

HR Tech • Fintech • eCommerce

OpsArmy is a fully managed HR service designed to help companies fill open roles and reduce payroll costs by hiring top international talent. It combines various HR functionalities including talent sourcing, payroll management, performance oversight, and career coaching, making it easier for businesses to scale efficiently. With a focus on providing skilled workforce solutions at lower costs and hassle-free onboarding, OpsArmy accelerates company growth while ensuring quality talent management.

📋 Description

• Provide specialized Level 2 support for complex US accounting, tax, bookkeeping, and payroll inquiries • Investigate and resolve escalated and directly assigned accounting and tax support tickets • Review and troubleshoot bookkeeping discrepancies, reconciliations, and accounting transactions • Assist customers with tax-related inquiries, tax notices, filing status questions, and tax return-related questions within the authorized scope • Support payroll questions, setup, processing issues, and troubleshooting • Communicate technical findings through Zendesk, email-style ticket responses, and scheduled phone support • Independently investigate issues, identify root causes, and coordinate with internal specialists when necessary • Document resolutions and maintain accurate customer records • Identify recurring issues and opportunities to improve workflows and knowledge resources • Adapt to new internal systems as the client transitions away from Zendesk • Learn and work effectively with proprietary platforms and AI-assisted workflows • Keep advice, tax review, and regulated activities within the individual's qualifications and the client's approved responsibilities

🎯 Requirements

• Demonstrated professional accounting experience, ideally with exposure to US accounting and taxation • Strong working knowledge of bookkeeping, tax return review, account reconciliations, payroll, and financial reporting • Prior experience handling complex tax and accounting inquiries, tax notices, and customer-facing financial support • Excellent written and verbal English communication • Strong analytical, troubleshooting, documentation, and independent problem-solving skills • Ability to explain complex accounting and tax topics to nontechnical customers • Comfortable working in a fast-paced, technology-driven environment with evolving workflows • Ability to learn new systems, including proprietary platforms and AI-assisted workflows • Ability to work shifts overlapping US business hours, within the 8:00 AM–8:00 PM Eastern Time coverage window • QuickBooks or comparable accounting software experience • Microsoft Excel / Google Sheets proficiency • Familiarity with Slack or similar collaboration tools • Familiarity with tax preparation and payroll software is beneficial • CPA strongly preferred • Enrolled Agent (EA) certification highly desirable • Background in a Big Four accounting firm, established accounting practice, or comparable professional accounting environment preferred • QuickBooks certification or experience preferred • International CPA credentials may be considered with relevant US accounting and tax knowledge

🏖️ Benefits

• Remote work arrangement • Staggered schedules providing coverage during US business hours • Training provided for Zendesk • Opportunity to work with proprietary platforms and AI-assisted workflows