Customer Service Representative

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Opteon AUS & NZ

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2005

🏠 Real Estate

🤝 B2B

💸 Finance

Real Estate • B2B • Finance

Opteon AUS & NZ is a leading provider of property valuation and advisory services, focusing on helping clients make informed property decisions through their advanced technology, systems, and expertise. Operating primarily in Australia and New Zealand, as well as reaching into the United States, Opteon ensures that clients have access to local experts who can provide accurate and timely valuations. The company prides itself on its innovative approach and has a strong commitment to empowering a diverse range of stakeholders, including lenders, governments, and homeowners, through their comprehensive services.

📋 Description

• Managing enquiries received via 1300 number, email, and integrated platforms • Resolving queries at first contact using sound judgment and process knowledge • Progressing valuation jobs through effective coordination and task management • Communicating clearly, empathetically, and professionally • Supporting a culture of accountability, continuous improvement, and quality service

🎯 Requirements

• Experience in customer service or contact centre environments • Strong verbal and written communication skills, with a professional and empathetic tone • Confidence navigating multiple systems and the ability to learn new technologies quickly • Effective problem-solving skills and the judgment to make decisions within defined processes • High attention to detail and a methodical approach to task and workflow management • A willingness to learn industry knowledge through structured training and ongoing coaching • A team-oriented mindset and commitment to delivering quality outcomes for clients and stakeholders

🏖️ Benefits

• Onboarding & Training: Company induction and continuous training to ensure your success • Referral Bonus Scheme: Refer talented people from your network and earn a bonus when they join our team • IT Equipment: We will provide all necessary IT equipment need to complete your job successfully at no cost to the valuer • Career Development: Build your customer service expertise with LinkedIn Learning courses designed to enhance communication, conflict resolution, and customer experience skills • Paid Parental Leave: We offer paid leave so you can focus on your family when it matters most • Novated Leasing Options: Lease a car with our flexible novated leasing program • Work-Life Balance: Enjoy flexible working arrangements that suit your lifestyle • Medibank Discounts: As an Opteon employee, you’ll be eligible for exclusive Medibank member discounts • Rewards & Recognition: Be acknowledged for your hard work through our Reward & Recognition program, including Annual Awards night, Service recognition and more • Support When You Need It: Access confidential support anytime through Intellect , our mental health and wellbeing platform