Client Support Specialist, German Bilingual

🔥 12 hours ago

🇵🇱 Poland – Remote

💵 zł110k - zł125k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Optro

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2014

☁️ SaaS

📋 Compliance

🤖 Artificial Intelligence

SaaS • Compliance • Artificial Intelligence

Optro is an enterprise software company (formerly AuditBoard) that provides an AI-powered Governance, Risk, and Compliance (GRC) platform for large organizations. Its cloud-based system connects audits, controls, risk assessments, third-party risk, and compliance frameworks into a unified operational model that continuously monitors evidence, surfaces control failures, and automates assurance workflows. Optro targets enterprises and regulated organizations seeking to scale risk programs, improve visibility and compliance, and leverage domain-trained AI to move from reactive oversight to proactive risk management.

📋 Description

• Respond to client product-functionality questions via email, live chat, and scheduled live video sessions • Provide technical troubleshooting and resolve client issues • Learn the Optro platform and provide guidance on product features and functionality • Collaborate with engineering and product teams to escalate issues and provide client feedback • Use AI tools and internal knowledge bases to draft responses, summarize tickets, and identify key client issues • Identify trends in client feedback and recommend improvements to the user experience

🎯 Requirements

• C1 / Advanced-High German and English proficiency (must) • Physical residence in Poland, preferably Warsaw or Krakow (must) • 3+ years of SaaS/technology Tier 1 customer support experience (must) • Ability to work 9 AM–6 PM British Standard Time / BST (must) • Proven ability to diagnose and resolve technical issues • Excellent interpersonal, verbal, and written communication skills • Ability to build cross-functional relationships and drive issue resolution • Bachelor's degree or commensurate combination of education and experience • Accounting and audit knowledge is a plus • Familiarity with helpdesk ticketing systems; Zendesk experience is a plus • C1 or Advanced French proficiency is a plus • Background check required • Must be legally authorized to work in Poland

🏖️ Benefits

• Bonus offered • Perks may vary based on eligibility/location