Project Delivery Manager

🕒 April 29

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Optus

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1991

🔒 Cybersecurity

☁️ SaaS

Cybersecurity • Cloud • SaaS

Optus is a technology advisory and IT services company that specializes in providing comprehensive solutions for organizations navigating the complexities of modern business technology. With over three decades of experience, Optus offers a vendor-neutral approach to core communications, connectivity, cloud services, and IT support, helping multisite organizations enhance productivity and operational efficiency. Their services include cybersecurity, managed services, and technology consulting, ensuring that businesses can seamlessly adapt to evolving technological landscapes.

📋 Description

• Manage customer-facing projects, ensuring timely delivery and high-quality outcomes • Collaborate with service and sales teams to align resources with customer requirements • Monitor SLAs and internal metrics; implement remediation plans when needed • Identify trends in customer or department activity and develop action plans • Draft and review project SOWs, develop project plans and schedules • Create documentation and provide training on processes and policies • Maintain an individual caseload while supporting the team and covering absences • Model behaviors aligned with Optus’ Core Values and Code of Ethics • Train, guide, and develop direct reports to meet organizational goals • Facilitate team meetings, hold one-on-ones, and address performance issues • Provide guidance on complex problems and customer interactions • Drive process improvements through suggestions, teams, and root cause analysis • Engage directly with customers to ensure satisfaction • Perform other duties as assigned

🎯 Requirements

• Bachelor's degree (BA/BS) or equivalent experience • 3-5 years of management experience • Prefer experience in a progressive, technically oriented environment overseeing engineering or project management teams • Project Management certification preferred (CAPM, PMP, or equivalent) • Sales engineering or solutions architecture experience desired • Broad technical background (telephony, contact center, enterprise networking, wireless networking, infrastructure cabling, cybersecurity, IT managed services, audio visual, IT infrastructure) preferred • Experience utilizing Microsoft Office products including Word, Excel, PowerPoint, Visio, Project and Outlook • Attention to detail and great organizational skills • Must be a team player with a positive attitude and able to demonstrate excellent customer service skills • This position requires the successful candidate to be able to multi-task, work within externally developed deadlines, and respond promptly and efficiently to change • Must have a high sense of urgency and self-driven to exceed customer expectations • Up to 10% travel required

🏖️ Benefits

• 401(k) • 401(k) matching • AD&D insurance • Dental insurance • Disability insurance • Employee assistance program • Flexible spending account • Health insurance • Health savings account • Life insurance • Paid time off • Professional development assistance • Referral program • Tuition reimbursement • Vision insurance