Orbia
Agriculture • Energy • Healthcare
Orbia is a global company driven by the purpose to advance life around the world. With a 65-year legacy of basic and advanced material innovation, purpose unites our six leading businesses and propels us forward with the agility of a startup. Across the Polymer Solutions (Vestolit and Alphagary), Building and Infrastructure (Wavin), Precision Agriculture (Netafim), Connectivity Solutions (Dura-Line) and Fluorinated Solutions (Koura) sectors, our team of over 23,000 is thinking big and working smart to solve some of the toughest challenges of our time. From creating solutions to deliver clean water, secure food supplies and reliable information to steering material advances that power the future of green and smart cities, transportation and healthcare, we never settle for 'good enough' when there's an opportunity to advance life for the better.
Customer Service Representative
Job not on LinkedIn
April 12
🗣️🇪🇸 Spanish Required
Orbia
Agriculture • Energy • Healthcare
Orbia is a global company driven by the purpose to advance life around the world. With a 65-year legacy of basic and advanced material innovation, purpose unites our six leading businesses and propels us forward with the agility of a startup. Across the Polymer Solutions (Vestolit and Alphagary), Building and Infrastructure (Wavin), Precision Agriculture (Netafim), Connectivity Solutions (Dura-Line) and Fluorinated Solutions (Koura) sectors, our team of over 23,000 is thinking big and working smart to solve some of the toughest challenges of our time. From creating solutions to deliver clean water, secure food supplies and reliable information to steering material advances that power the future of green and smart cities, transportation and healthcare, we never settle for 'good enough' when there's an opportunity to advance life for the better.
📋 Description
• Recibir el pedido de cliente, capturarlo en SAP y verificar que el precio sea el acordado de acuerdo con Comercial. • Revisar disponibilidad de producto y gestionar la programación del embarque; dar seguimiento a la entrega hasta la llegada con el cliente. • Para los casos de exportación, además conocer los tiempos y trámites que se requieren de los diferentes destinos. • Revisar con Crédito y cobranza la liberación de los pedidos. • Administrar inventarios, de acuerdo con las necesidades del negocio. • Apoyar a S&OP en la programación de la producción en base a las proyecciones de ventas y variaciones en el comportamiento del mercado. • En momentos de falta de material o transporte, tener la habilidad de gestionar con el cliente la fecha que implique la menor afectación para ambas partes. • Lograr la plena satisfacción del cliente al resolver eficientemente sus inquietudes y problemas. • Llevar a cabo el seguimiento postventa, para conocer el nivel de satisfacción de los clientes. • Realizar la oportuna actualización de precios y ofertas en general. • Registrar y dar seguimiento oportuno de las quejas emitidas por los clientes, desde su captura hasta su resolución
🎯 Requirements
• Academic Level: Licenciatura en Comercio Exterior o Carrera afines • Language(s) and level of proficiency: Inglés / 70% • Knowledge/Experience: Conocimiento cadena de suministro, manejo de correo electrónico y SAP
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