VP, Customer Operations

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Orderful

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API • B2B • SaaS

Orderful is a modern EDI software platform that streamlines the process of trading electronic documents between businesses. It offers a fast and efficient way to connect with trading partners, eliminating the long wait times and complex custom integrations typically associated with EDI. By providing pre-built integrations and a user-friendly interface, Orderful allows businesses to go live with new partners in just days, enhancing their ability to scale operations and recognize revenue quickly.

51 - 200 employees

Founded 2016

🔌 API

🤝 B2B

☁️ SaaS

📋 Description

• Own the full post-sales experience from setup and integration through testing, and support • Cut onboarding time dramatically and scale throughput • Improve core economics and enable revenue teams to improve retention • Manage a network of 3rd party partners to help customers test and go-live • Build a proactive, data-driven support model • Oversee ERP and system-of-record integrations • Develop and manage a global network of certified delivery partners

🎯 Requirements

• 12+ years leading post-sales/customer operations in B2B SaaS • 5+ years at VP/Head level owning multiple functions (implementations, testing/QA, support) • Proven record scaling onboarding throughput • Improving GDR/NRR with measurable unit-economics gains • Deep experience building repeatable playbooks, capacity models, SLAs, and vendor ecosystems • Technically fluent: comfortable with APIs, data models, and how tech platforms work • Bonus: familiarity with EDI/ANSI X12, JSON, labels, MFT • Exceptional cross-functional leadership; crisp written/verbal communication.

🏖️ Benefits

• High-ownership culture • High-tempo environment • Low-ego mentality