Support Specialist, Finance

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October 14

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ORGA-SOFT Organisation und Software GmbH

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SaaS • Enterprise • B2B

ORGA-SOFT Organisation und Software GmbH is a German software company providing INTEGRA®, an integrated ERP suite for mid-sized businesses with a focus on the beverage and food industries. The platform offers modules for procurement, CRM & sales, accounting & controlling, warehouse & logistics, HR, production, e‑commerce, e‑invoicing and EDI, plus BI, mobile working and cloud/on‑premise deployment options. ORGA-SOFT emphasizes supply chain transparency, workflow automation, system integration and consultancy/services to help companies optimize processes and decision-making.

51 - 200 employees

Founded 1979

☁️ SaaS

🏢 Enterprise

🤝 B2B

📋 Description

• First- and second-level support contact for the finance department (financial accounting and payroll) for our ERP software INTEGRA® • Planning software updates together with our customers, preparing and testing new program versions and taking responsibility for the process • Receiving and handling inquiries and support cases • Conducting training, supporting subprojects, and creating internal documentation • Problem diagnosis, including via remote maintenance • Recording and documenting all procedures in the ticketing system • Classifying and processing incoming requests • Analyzing, assessing, and forwarding inquiries

🎯 Requirements

• High social competence, strong team skills and good communication abilities • Technical understanding of data and structures in complex systems • Interest in the latest IT developments and standards • Ideally: experience supporting complex, explanation‑intensive software • Strong documentation skills • Database knowledge of Microsoft SQL Server and/or Oracle Database is an advantage • Confident user of MS Office (especially Outlook, Word and Excel) • Enjoy working with CRM and ticketing systems • Committed, motivated, responsible and a true team player • Good German language skills, both written and spoken

🏖️ Benefits

• Permanent employment with high flexibility regarding working hours and location to shape your work–life balance • Buddy program and individualized onboarding plan for new employees • Personal training and development opportunities • A responsible and exciting working environment with diverse tasks within a committed team • Very good working atmosphere with friendly colleagues • Company and team events; fitness facilities in the main building • Employee referral bonuses • Ergonomic workstations (adjustable desks for standing or sitting) with modern equipment • Central location with good transport links • Company savings plan contributions (Vermögenswirksame Leistungen) from the first month of employment • Flat hierarchies and short decision paths; first-name culture • Family-like atmosphere • Training on professional and personal topics • Company bikes • Company parking / bicycle parking spaces • Holiday and Christmas bonuses • Sodexo meal card • Bonus schemes • Table football / fruit baskets / cafeteria (no catering)