Project Manager – LATAM

🔥 13 minutes ago

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Orquest - Retail Smart Planning

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2019

🛒 Retail

☁️ SaaS

🤖 Artificial Intelligence

💰 $1.5M Angel Round - ORQUEST on 2022-11

Retail • SaaS • Artificial Intelligence

Orquest is a software company that provides AI-powered workforce optimization for retail stores. Its flagship product, Orquest Smart Planning, uses demand forecasting and advanced analytics to create automated, demand-driven employee schedules, manage time & attendance, track staffing and KPIs, and ensure local labor-law compliance across many markets. The platform is positioned as a SaaS solution for retailers seeking to reduce labor costs, save scheduling time, improve employee engagement and boost in-store sales; it highlights client outcomes (e. g. , reduced scheduling time, lower labor cost, increased sales) and is used by large retail operators.

📋 Description

• **✨ How you’ll make a difference** • Your mission is to be the cornerstone of project governance and strategic success. As the **primary lead for client relationships and expectation management**, you will act as the leader who orchestrates both internal and external teams. You are a key figure with the ability to anticipate risks, set boundaries, and maintain strategic direction even in critical situations. Your approach combines **operational excellence**—solving incidents and evaluating project performance—with a **consultative vision** that ensures our solution delivers maximum value to the client. • - **Strategic Project Governance:** You will establish the project governance model, defining communication channels and decision-making forums with client stakeholders to ensure total alignment. • - **Expectation Setting & Management:** You will act as a trusted advisor, setting clear limits with clients to prevent scope creep while negotiating realistic commitments. • - **Journey Map Management:** You will define and oversee the project timeline, ensuring every phase—from the Sales Handover and Discovery to Data Maturation—is completed on time and in full. • - **Realistic Planning:** You will create work plans based on actual technical complexity (validated with Solutions Architects, Product, and Delivery), ensuring milestones are truly achievable. • - **Multidisciplinary Coordination:** You will ensure internal teams are engaged and aligned with the scope, removing blockers and fostering collaboration to meet project commitments. • - **KPI Monitoring & VoC:** You will establish performance indicators and activate the **Voice of the Customer (VoC)** program to ensure the implementation meets value expectations and project health remains high. • - **Risk & Crisis Management:** You will map risks proactively and lead communication during high-pressure moments, projecting calm and coordinating internal teams to resolve issues. • - **Flawless Handover to CSM:** Your goal is an impeccable transfer to the Customer Success team, delivering a client who is not just "configured," but trained, convinced, and actively using the solution.

🎯 Requirements

• **🧩 What we’re looking for** • - **Experience:** 3–5+ years managing **complex SaaS implementations**. Proven success leading relationships with **challenging clients** and managing global accounts with multiple stakeholders. • - **Education:** Preferably a degree in Project Management or solid equivalent experience in software project management. • - **Languages:** Professional fluency in the required languages (**Spanish, English, and Portuguese**). Additional languages are a competitive advantage for our global growth. • - **International Reach:** Flexibility to travel and adaptability to operate successfully in multicultural environments. • - **Business & Value Vision:** Ability to translate the client's macro objectives into a solid project plan oriented toward **Orquest’s ROI**. • - **Governance & Methodology:** Rigor in management methodologies to guarantee total control over project scope, timing, and quality. • - **Strategic Communication & Negotiation:** Skill in managing high-level stakeholders, adapting the message, and **negotiating boundaries** with solid foundations. • - **Crisis Management & Resilience:** Ability to maintain control and project calm under pressure, making data-driven decisions. • - **Excellence & Ownership:** A maximum sense of responsibility, attention to detail, and an unwavering commitment to results and client satisfaction.

🏖️ Benefits

• 🌱 **What we offer** • - ✨ A **key role in a fast-growing international SaaS company** • - 🌍 A **diverse, global team** and collaborative culture • - 💡 Real **ownership and autonomy** to drive impact • - 💎 **Beyond the Salary:** • - Comprehensive Medical Insurance. • - **OpenUp** platform for your mental well-being. • - Language classes to keep you growing. • - A flexible work model