
51 - 200 employees
đ¤ B2B
âď¸ SaaS
đ˘ Enterprise
B2B ⢠SaaS ⢠Enterprise
OSA Outsourcing Advantage is a boutique Business Process Outsourcing (BPO) company specializing in providing nearshore outsourcing solutions to businesses in the USA. With a focus on delivering top-quality support services, OSA helps organizations streamline operations and enhance efficiency through tailored staffing solutions in areas like customer service, back-office support, data entry, and social media management. Committed to innovation and building lasting partnerships, OSA empowers businesses to elevate their performance and achieve their goals.
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51 - 200 employees
đ¤ B2B
âď¸ SaaS
đ˘ Enterprise
B2B ⢠SaaS ⢠Enterprise
OSA Outsourcing Advantage is a boutique Business Process Outsourcing (BPO) company specializing in providing nearshore outsourcing solutions to businesses in the USA. With a focus on delivering top-quality support services, OSA helps organizations streamline operations and enhance efficiency through tailored staffing solutions in areas like customer service, back-office support, data entry, and social media management. Committed to innovation and building lasting partnerships, OSA empowers businesses to elevate their performance and achieve their goals.
⢠Serve as the primary point of contact for tenants, property owners, vendors, and contractors. ⢠Respond to tenant inquiries and resolve issues professionally and promptly. ⢠Coordinate maintenance requests and dispatch vendors while tracking work orders through completion. ⢠Follow up with vendors and tenants to ensure maintenance issues are resolved in a timely manner. ⢠Schedule property inspections, maintenance visits, vendor appointments, and property showings when required. ⢠Assist with lease administration, renewals, move-ins, move-outs, and occupancy updates. ⢠Maintain accurate tenant, lease, and property records within the company's management system. ⢠Assist with rent collection, payment follow-ups, and account inquiries when applicable. ⢠Monitor shared inboxes, answer incoming phone calls, and respond to general inquiries. ⢠Prepare reports, documentation, and correspondence as needed. ⢠Coordinate with the property management team to support efficient day-to-day operations. ⢠Ensure compliance with company policies and established property management procedures.
⢠Proven professional experience in **U.S. Property Management**. ⢠Fully bilingual in **English and Spanish** (spoken and written). ⢠Excellent verbal and written communication skills. ⢠Strong customer service, conflict resolution, and interpersonal skills. ⢠Experience coordinating maintenance requests and communicating with vendors. ⢠Strong organizational and time management abilities. ⢠Ability to prioritize multiple tasks in a fast-paced environment. ⢠High level of attention to detail and excellent follow-up skills. ⢠Ability to work independently while collaborating effectively with a team. ⢠Proficiency with Microsoft Office and/or Google Workspace. ⢠Experience using property management software such as **AppFolio, Buildium, Yardi, Propertyware, Rent Manager**, or similar platforms. ⢠Ability to overlap working hours with U.S. Eastern Time business hours ⢠Reliable high-speed internet, headset suitable for frequent calls, quiet workspace, and backup power for remote work ⢠Preferred Qualifications ⢠Experience working remotely with U.S.-based companies. ⢠Knowledge of Fair Housing guidelines and general U.S. property management best practices. ⢠Experience coordinating vendors, contractors, and maintenance operations. ⢠Experience supporting multiple properties or property portfolios simultaneously. ⢠Familiarity with CRM systems and digital documentation workflows. ⢠Experience with leasing coordination, tenant screening, and lease documentation. ⢠Associate's or Bachelor's degree in Business Administration, Property Management, or a related field is a plus.
⢠Opportunity to work on diverse and exciting projects. ⢠Supportive and collaborative work environment. ⢠Weekly payments. ⢠Weekends off.
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