Member & Provider Care Specialist

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đŸ”„ 2 minutes ago

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Oscar

51 - 200 employees

🎯 Recruiter

🏱 Enterprise

💰 $140M Private Equity Round on 2020-12

Recruitment ‱ Enterprise

Oscar is a world-class specialist STEM recruitment agency that provides industry-leading talent solutions. The company operates across six brands, connecting top talent with companies in various sectors including technology, construction, life sciences, and renewable energy. With offices across the globe, Oscar is recognized as a top-five company to work for and is committed to delivering excellence in staffing services.

📋 Description

‱ Solve complex issues impacting providers and members ‱ Be a subject matter expert for Member and Provider Services ‱ Act as a liaison between production and strategy teams ‱ Assist with internal questions and training support ‱ Communicate with Members and Providers ‱ Track and report network issues ‱ Manage a queue of assigned cases ‱ Ensure workflows are up to date

🎯 Requirements

‱ 1+ years in customer support, healthcare, tech and/or related field ‱ Experience in a fast-paced environment ‱ 6 + months of member and customer service experience ‱ 1+ year of escalations experience in a customer service environment

đŸ–ïž Benefits

‱ Health insurance ‱ 401(k) plan participation ‱ Paid time off (15 days per year) ‱ Paid parental leave ‱ Paid sick time ‱ Paid holidays

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