Provider Data Operations Specialist

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🕒 6 days ago

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Oscar

51 - 200 employees

🎯 Recruiter

🏱 Enterprise

💰 $140M Private Equity Round on 2020-12

Recruitment ‱ Enterprise

Oscar is a world-class specialist STEM recruitment agency that provides industry-leading talent solutions. The company operates across six brands, connecting top talent with companies in various sectors including technology, construction, life sciences, and renewable energy. With offices across the globe, Oscar is recognized as a top-five company to work for and is committed to delivering excellence in staffing services.

📋 Description

‱ Maintain existing and incoming provider demographic information to ensure accuracy and quality of the network by supporting run-state, repeatable issues of moderate complexity. ‱ Manage ingestion of provider data while maintaining service delivery, productivity, and quality expectations ‱ Surface various provider issues within standard operating procedure through proactive identification, measurement, and monitoring of our operations and provide feedback to reduce errors, improve processes, and performance ‱ Build training materials, update workflows, and support team lead or SME in coaching ‱ Support driving and tracking business decisions, develop initial root cause analyses and reports for review by team leads and SMEs. ‱ Assist in developing and maintaining standards for quality assurance, leading corrective activities and manage communication processes with other departments regarding improvements. ‱ Escalate and resolve provider data issues to ensure appropriate turnaround times ‱ Support more junior employees through provider data escalation research and resolution ‱ Drive decisions within standard operating procedures ‱ Effectively communicate findings and resolutions with key stakeholders internally and/or externally ‱ Manage queue work and assigned caseload through effective dashboard management while ensuring integrity of information entered into company and/or external systems ‱ Compliance with all applicable laws and regulations ‱ Other duties as assigned

🎯 Requirements

‱ 2+ years of work experience in healthcare working with provider data management ‱ 2+ years of intermediate Excel/Google Sheet proficiency ‱ 1+ years of assessing and comprehending end to end process impact ‱ 2+ years strong quantitative or analytical skills focused on proactively identifying or solving problems ‱ 2+ years previous work experience in a fast-paced production-based environment

đŸ–ïž Benefits

‱ Health insurance ‱ 401(k) plan participation ‱ Paid time off ‱ Flexible work arrangements ‱ Paid parental leave ‱ Paid sick time ‱ Life and disability insurance ‱ Paid wellness time and reimbursements

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