Total Quality Management Specialist, Bilingual

Job not on LinkedIn

🕒 May 19

🗣️🇪🇸 Spanish Required

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Oscar

51 - 200 employees

🎯 Recruiter

🏢 Enterprise

💰 $140M Private Equity Round on 2020-12

Recruitment • Enterprise

Oscar is a world-class specialist STEM recruitment agency that provides industry-leading talent solutions. The company operates across six brands, connecting top talent with companies in various sectors including technology, construction, life sciences, and renewable energy. With offices across the globe, Oscar is recognized as a top-five company to work for and is committed to delivering excellence in staffing services.

📋 Description

• Maintain the health and reliability of quality programs across all lines of business by ensuring standardization and consistent application of evaluation rubrics • Evaluate and resolve high-complexity cases that fall outside conventional workflows, focusing on root-cause identification and systemic resolution • Oversee internal and external escalated transactions to ensure resolutions meet both service-level agreements and quality benchmarks • Serve as the Subject Matter Expert for quality standards and cross-functional feedback • Support the testing and implementation of new quality programs, workflows, and audit approaches, including AI-driven initiatives • Compliance with all applicable laws and regulations • Other duties as assigned

🎯 Requirements

• Bilingual in Spanish • 1+ years previous work experience in healthcare environment and quality assurance • 1+ years of experience demonstrating strong quantitative and analytical skills, with a focus on proactively identifying issues and driving solutions • Experience coaching peers or auditors • 1+ years experience working with data and g-sheets reviewing data

🏖️ Benefits

• health insurance • dental benefits • vision benefits • 11 paid holidays • paid sick time • paid parental leave • 401(k) plan participation • life and disability insurance • paid wellness time and reimbursements • monthly vacation accrual at a rate of 15 days per year

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