Technical Account Manager

🕒 May 15

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Oscilar

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2021

💳 Fintech

🏦 Banking

📋 Compliance

Fintech • Banking • Compliance

Oscilar is a risk management platform that focuses on fraud defense, credit underwriting, onboarding risk, and AML compliance for financial institutions. Through its advanced AI Risk Decisioning™, Oscilar enables organizations to make faster and more intelligent risk decisions, monitor customer journeys, and ensure regulatory compliance seamlessly. Oscilar's platform provides comprehensive analytics and proactive detection capabilities, tailored to meet the unique risk needs of banks, fintechs, and credit unions.

📋 Description

• Act as the primary owner for assigned customers — accountable for onboarding, adoption, value realization, renewal, and expansion. • Build trusted relationships with customer executives and decision-makers, ensuring alignment at both technical and business levels. • Manage regular cadence: weekly cadence, Exec summaries - customer & internal, adoption strategy and plan, and executive business reviews (EBRs). • Partner with AEs and SEs on renewals, upsells, and cross-sells. • Advocate internally for customer priorities and represent their voice in roadmap discussions. • Develop and maintain detailed account success plans in partnership with the account team. • Work with customers on business value realization exercise and case studies, in partnership with the Oscilar customer marketing and account teams. • Lead customer onboarding and implementation projects, ensuring fast time-to-value. • Deliver product demos and walkthroughs. • Build workflows, reports, and dashboards to support customer adoption. • Handle non-complex technical tasks directly: API integrations, SQL queries and debugging, Python scripting. • Collaborate with Solutions Architects for complex technical implementations. • Serve as a technical liaison between customers, Engineering, and Product teams.

🎯 Requirements

• 7–10 years of experience in Technical Account Management, Customer Success, or Solutions Engineering roles in SaaS or fintech. • Proven track record of working directly with enterprise customers and executives, including managing escalations and business reviews. • Technical proficiency in: API integrations, SQL, Python. • Familiarity with cloud technologies and public cloud services (AWS, GCP, Azure). • Excellent communication skills in Tagalog and English — able to present confidently to both executives and technical stakeholders. • Highly organized and metrics-driven: comfortable managing multiple accounts and priorities. • Strong customer empathy, ownership, and ability to influence cross-functional teams.

🏖️ Benefits

• Competitive salary and equity packages • Accelerated professional growth alongside industry leaders. • Make the digital economy safer by protecting online transactions. • Be part of a global, high-growth AI startup tackling real-world challenges in fraud and risk. • Remote-first, collaborative culture with teammates in the US, Poland, and beyond. • Opportunity to develop deep expertise in risk decisioning and customer support at scale.