Senior Manager, Customer Success

November 22

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Ostro

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Healthcare Insurance • Artificial Intelligence • SaaS

Ostro is a company focused on optimizing the path to accurate diagnosis and treatment by guiding consumers and clinicians. Ostro creates informative and personalized digital experiences by connecting life sciences companies with consumers and healthcare professionals. The company helps streamline engagement and build trust by ensuring compliance and privacy, aiding consumers and healthcare providers in navigating healthcare treatment options. Ostro leverages AI technology to enhance consumer engagement and healthcare experiences and offers solutions like telehealth integration to support patient-clinician connections. The company aims to improve health outcomes through seamless digital engagements and personalized healthcare journeys.

51 - 200 employees

⚕️ Healthcare Insurance

🤖 Artificial Intelligence

☁️ SaaS

📋 Description

• You will have expert experience in client services. • You will excel at articulating our client’s brand vision and objectives to our internal teams while maintaining responsibility for all client relationships. • You will work relentlessly to identify opportunities to bring value to our client’s businesses. • You bring a proactive & strategic approach to the development of the account plan for each client. • You’re able to articulate the client's strategy to internal organizations to influence the product roadmap. • You will manage tight deadlines and exceed client expectations with attention to detail and flawless execution. • You also have the ability to handle large scope execution and support for our clients' budgets.

🎯 Requirements

• 4-6 years of experience in pharmaceutical or life sciences account management and strategy development. • Digital marketing agency or consultancy experience. • Proven experience managing $2M in Annual Recurring Revenue (ARR). • Ability to individually handle a $800k renewal for any one account. • Strong understanding of your accounts current standing in the marketplace as well as their competitors. • Proven experience as a strategic partner with the ability to map customer’s strategies to product capabilities. • Familiar working with the product organization to influence the future roadmap with product features and key requirements. • Managed a team of Associates and / or Managers. • Can manage a system of business processes – ensuring compliance and continual improvement of such processes. • Bachelor's Degree, or equivalent experience. • Ability to travel at least once a quarter per client or as needed.

🏖️ Benefits

• 100% fully remote but with frequent opportunities to collaborate in-person. • Technology & office setup reimbursement. • Freedom and responsibility to structure your work as you desire. We measure output and results and believe freedom allows for maximum ability. • Unlimited PTO, plus two extended company-wide closures per year! • Family leave: up to 10 weeks of 100% paid salary. • Open communication - we believe in being transparent and radically honest with no retaliation. • Competitive salary and equity. • Medical/dental/vision benefits and more.