HOA Collections Specialist

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Join OurAssistants

WebsiteLinkedInAll Job Openings

11 - 50 employees

🎯 Recruiter

🤝 B2B

Recruitment • B2B

Join OurAssistants is a remote staffing and virtual assistant services company that connects businesses with hand-vetted, top 1% remote talent. The company focuses on recruiting, onboarding, and providing ongoing support for Virtual Assistants skilled in areas such as property management, real estate support, legal support, finance, engineering, and construction tech, leveraging AI-driven screening and virtual onboarding to reduce time-to-hire and improve retention. Join OurAssistants serves companies across industries seeking scalable, efficient remote teams to handle administrative, specialized, and operational tasks.

📋 Description

• Monitor delinquent homeowner accounts and AR aging reports • Follow up with homeowners regarding outstanding assessments, fees, and balances • Process payments, adjustments, credits, and payment plans • Maintain accurate owner ledgers and account records in AppFolio • Prepare and send collection notices, demand letters, and account statements in accordance with HOA policies • Respond to homeowner inquiries regarding account balances, payments, and collection status • Communicate professionally while resolving billing disputes and payment concerns • Coordinate payment arrangements and follow up on outstanding commitments • Manage homeowner accounts and collections activities within AppFolio • Update account notes, payment records, and collection statuses • Generate AR aging reports and collections reports for management review • Reconcile homeowner payments and ensure proper posting to owner ledgers • Coordinate with HOA managers, accounting teams, and legal partners when escalation is required • Maintain organized financial documentation and audit-ready records • Assist with month-end AR reconciliation and reporting

🎯 Requirements

• Minimum 2 years of HOA Accounts Receivable or Collections experience • Hands-on experience with AppFolio is required • Strong understanding of HOA assessment collections, owner ledgers, and delinquency management • Experience handling payment plans, collection notices, and homeowner account reconciliations • Excellent written and verbal communication skills • Strong negotiation, conflict resolution, and customer service abilities • High attention to detail with excellent organizational and time-management skills • Ability to manage multiple communities and priorities in a remote environment

🏖️ Benefits

• Competitive salary based on experience • Permanent remote work setup • Ongoing training and professional development opportunities • Supportive and collaborative HOA-focused work environment