Operations Manager – Property Management

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🕒 May 28

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Join OurAssistants

WebsiteLinkedInAll Job Openings

11 - 50 employees

🎯 Recruiter

🤝 B2B

Recruitment • B2B

Join OurAssistants is a remote staffing and virtual assistant services company that connects businesses with hand-vetted, top 1% remote talent. The company focuses on recruiting, onboarding, and providing ongoing support for Virtual Assistants skilled in areas such as property management, real estate support, legal support, finance, engineering, and construction tech, leveraging AI-driven screening and virtual onboarding to reduce time-to-hire and improve retention. Join OurAssistants serves companies across industries seeking scalable, efficient remote teams to handle administrative, specialized, and operational tasks.

📋 Description

• Oversee and manage a remote team of VAs (initially 10–12, scaling to 25+) • Monitor daily productivity and workflow across departments • Review end-of-day reports and conduct random audits to ensure quality and consistency • Proactively identify performance gaps and operational risks before escalation • Design, implement, and maintain KPIs, scorecards, and performance dashboards • Build audit frameworks for quality control, compliance, and efficiency • Standardize workflows across leasing, accounting, maintenance, and customer support • Establish clear SOPs, escalation paths, and accountability structures • Conduct regular one-on-one coaching sessions with team members • Deliver peer-to-peer performance coaching when needed • Train, mentor, and develop team leads and high-potential VAs • Manage and optimize current tools including AppFolio, Asana, Google Drive, and Dialpad • Act as a trusted operational partner to U.S. leadership.

🎯 Requirements

• 8+ years of hands-on team leadership experience, including managing teams of 25+ people • Proven experience scaling property management operations or similar service-based organizations • Strong background in Business Process Improvement (BPI), operations management, or continuous improvement • Demonstrated ability to design and implement KPIs, audits, SOPs, and performance systems from scratch • Deep understanding of property management workflows (leasing, accounting, maintenance, resident support) • Experience managing remote teams and driving accountability in distributed environments • High-level proficiency with AppFolio, task management tools (Asana), and collaboration platforms • Strong analytical, communication, and leadership skills

🏖️ Benefits

• Competitive salary based on experience • Permanent remote work setup • Opportunity to shape and scale operations at a leadership level • Direct exposure to U.S. executive leadership • High-impact, long-term role with growth potential