E-commerce and Customer Support Coordinator

Job not on LinkedIn

🕒 May 21

🇵🇭 Philippines – Remote

💵 ₱35k - ₱55k / month

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Outforce

WebsiteLinkedInAll Job Openings

201 - 500 employees

💼 Consulting

🎯 Recruiter

☁️ SaaS

Consulting • Recruitment • SaaS

Outforce is a global offshore recruitment and outsourcing company, recognized for its innovative approach in connecting businesses with top-tier talent. Based in Australia and with significant operational presence in the Philippines, Outforce provides customized talent solutions to enhance productivity and reduce staffing costs for various industries. Offering transparent pricing and a commitment to client satisfaction, Outforce empowers businesses worldwide to effectively meet their staffing needs.

📋 Description

• Customer support — all online channels • Managing all online customer enquiries through Gorgias (the brand’s helpdesk platform), responding within 24 hours • Handling WhatsApp customer communications, including responding to broadcast messages around new collection launches • Resolving issues calmly and professionally — order amendments, delivery problems, sizing questions, product enquiries • Processing customer refunds following the brand’s policies • Supporting returns and exchanges, including inspecting return data weekly and flagging patterns • Conducting daily order checks, monitoring fulfillment, pre-orders and reporting any issues back to the e-commerce team • Managing and executing weekly stock transfers between locations, ensuring accurate inventory levels across all channels • Website and product operations • Uploading product information, copy, and imagery to the brand’s Shopify site • Tagging products correctly so they appear in the right collections and filters • Uploading size guides and product details • Updating pricing across the website • Managing pre-order and restock notification messaging • Running regular UX spot-checks across the website to catch issues before customers do • Supporting the brand’s international customers through Global-E (their cross-border e-commerce platform — training provided) • Resolving delivery issues that span international shipping • Supporting performance reporting across e-commerce, social, and email channels — extracting key metrics from the brand’s analytics platforms and presenting them in a structured weekly format • Flagging trends, anomalies, and opportunities to the UK team

🎯 Requirements

• 2+ years’ experience in logistics, freight operations, supply chain coordination, wholesale operations, or e-commerce operations • A track record of working with international clients — US, UK, Australian, or European businesses preferred • Strong familiarity with at least one ERP, inventory management, or warehouse management platform — examples include but are not limited to NetSuite, SAP, Odoo, Cin7, ShipStation, Zoho Inventory, or similar. • Strong Excel / Google Sheets users who have managed inventory or operations without a dedicated ERP are also welcome to apply • Excellent written English — you will be writing to retail buyers and logistics partners in the UK every day • Strong attention to detail, particularly with numbers, codes, and documentation • Comfort working with high-value, high-detail work where getting the numbers right matters • A bachelor’s degree, ideally in logistics, supply chain, business administration, or a related field • Bonus points if you have 4+ years’ experience or prior wholesale operations background • Prior experience with apparel, fashion, or consumer goods brands • Familiarity with international customs documentation and commodity coding (any jurisdiction) • Exposure to international wholesale or retail partner portals (e.g. major department store vendor systems) • Experience working night shift or UK hours for previous international employers

🏖️ Benefits

• Comprehensive HMO coverage, including a free dependent on Day 1 • Employee referral program with rewarding incentives • 20 days of annual leave, giving you flexibility to manage your time • Engaging team activities and events to keep work enjoyable • Build strong, high-impact connections with key stakeholders across the business • Take part in client engagement initiatives to elevate your professional experience