Senior Applied Scientist – Knowledge Graphs, AI

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Outreach

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2014

🤖 Artificial Intelligence

🏢 Enterprise

Artificial Intelligence • Sales • Enterprise

Outreach is a company that provides an AI-powered sales execution platform designed to streamline workflows and enhance the effectiveness of sales representatives. The platform utilizes artificial intelligence to forecast revenue accurately, manage deals, and optimize the entire sales process. Outreach helps sales teams prioritize tasks, identify prospects, and maintain engagement throughout the customer lifecycle, ultimately aiming to boost win rates and reduce churn. With over 6,000 global customers, Outreach focuses on transforming seller workflows to consistently exceed revenue targets.

📋 Description

• Knowledge Graph Design & Construction: Design and implement entity resolution and ontology population within established graph schemas. Write and optimize queries for graph traversal and feature extraction. Own data quality for assigned domains. • Information Extraction: Build pipelines that extract structured knowledge from unstructured conversational and document data (sales calls, emails, CRM notes), including coreference resolution, relation extraction, and event detection. Run experiments to compare approaches and improve accuracy metrics. • Contextual Reasoning & Recommendation: Implement graph traversal logic and feature queries that feed downstream scoring signals. Build and maintain features for deal risk, next-best-action, or coaching recommendation surfaces. • Representation Learning: Train and evaluate link prediction and node classification models using established graph embedding methods. Implement evaluation pipelines and track model performance over time. • Domain Modeling: Translate sales concepts, such as deal stages, buyer engagement patterns, rep behaviors, and account health, into graph nodes and relationships under the guidance of senior scientists. Contribute to ontology design and documentation. • Cross-functional Collaboration: Work with software engineers to deploy models and pipelines into production. Write clean, tested code. Monitor system health and respond to incidents. Participate in code review and design discussions.

🎯 Requirements

• PhD in a relevant field such as Computer Science, NLP, Machine Learning, or a related discipline with a focus on knowledge representation and reasoning, information extraction and relationship extraction, graph neural networks, recommendation systems, or conversation AI and dialogue systems. MS + 2 years of relevant experience will also be considered. • Solid engineering fundamentals. You can write production-quality code, not just prototype notebooks. You can write clean, tested Python code. Experience with graph databases or query languages (e.g., Neo4j, SPARQL, Cypher). • Demonstrated ability to build and evaluate ML models. You've trained models, measured performance using appropriate metrics, and iterated on results. • A track record of building things: whether that's research prototypes that went beyond the paper, open-source contributions, or side projects that required real systems thinking. You understand the gap between a research prototype and a reliable production system, such as monitoring, data drift, latency, and operational excellence. • Strong Ownership: Take end-to-end responsibility for research and model development initiatives, from problem formulation and data analysis through experimentation, production deployment, and ongoing performance monitoring, driving outcomes with minimal oversight. • Good communication skills. You can explain technical concepts to engineers and product managers. • Eager to learn. You are excited to develop deep expertise in knowledge graphs and applied NLP under the mentorship of senior scientists.

🏖️ Benefits

• Highly competitive salary • 25 days annual vacation time + sick time and casual leave • Group medical policy coverage available to employees and up to 5 eligible family members • OPD benefit covered up to INR 10,000 • Life insurance and personal accident insurance at 3x annual CTC • 26 weeks of maternity leave pay, and 15 days of paternity leave pay • Opportunity to be part of company success via the RSU program • Diversity and inclusion programs that promote employee resource groups like OWN+ (Outreach Women's Network), Adelante (Latinx community), OBX (Outreach Black Connection), Mosaic (AAPI community), Pride (LGBTQIA+), Gender+, Disability Community, and Veterans/Military • Employee referral bonuses to encourage the addition of great new people to the team • Fun company and team outings because we play just as hard as we work