Customer Service Admin – B2B

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3 days ago

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OutsourcedIn

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eCommerce • B2B

OutsourcedIn is a turnkey e-commerce solutions provider that helps manufacturers and brand owners sell direct-to-consumer while integrating with their existing ERP/CMS. The company offers a closed-loop platform with fast implementation, feed and retail API management, data capture and SEO optimization, plus design, marketing, IT consulting, and fully supported warehousing/3PL and fulfillment services. OutsourcedIn positions itself to give brands control over digital commerce, increase profitability, and expand into marketplaces without replacing internal systems.

1 - 10 employees

🛍️ eCommerce

🤝 B2B

📋 Description

• Manage inbound customer enquiries via phone, email, and chat. • Provide fast, professional responses regarding orders, invoices, deliveries, service status, ETAs, and account information. • Build strong relationships with B2B clients for service quality, retention, and trust-building. • Resolve customer concerns, escalate when necessary, and ensure full case follow-through. • Enter and manage sales orders, purchase orders, job requests, or service tickets. • Coordinate with operations and logistics teams for dispatch updates, tracking, ETAs, and delivery confirmations. • Prepare quotes, proposals, job sheets, service confirmations, or administrative forms as required. • Maintain accurate records in CRM, ERP, or accounting platforms (Xero, MYOB, Netsuite, or similar). • Assist the Collections Agent with account enquiries and invoice clarifications. • Support invoice re-sends, statement sharing, documentation, dispute admin, and payment arrangement records. • Monitor new orders for outstanding balances or credit concerns. • Provide administrative support for dispute resolution and payment plan paperwork. • Liaise with sales teams, operations, warehouse partners, drivers, service technicians, or freight contacts. • Track and update work orders, scheduled jobs, or service delivery movements. • Share proactive client updates on delays, ETAs, job progress, or account status. • Maintain organised digital files and follow internal SOPs for compliance and audit support.

🎯 Requirements

• 2-5 years customer service or admin experience supporting Australia B2B clients (mandatory) • Excellent verbal and written communication skills • Strong customer service mindset • Confident handling escalations and difficult enquiries • Familiar working with CRM/ERP platforms and Microsoft Office • Strong organisational skills and ability to prioritise • Ability to multitask and follow up proactively • High accuracy in data entry and documentation • Preferred (Not Essential): Experience supporting logistics, wholesale, trade accounts, construction, FMCG, retail supply, or service-based businesses • Basic understanding of accounts receivable processes (statements, invoicing support, overdue clarifications) • Familiar with freight/courier dispatch tracking portals or delivery coordination systems

🏖️ Benefits

• 100% work-from-home, fully remote setup • Full-time, long-term and stable engagement • High-volume, structured daily workload • Internal support across finance, sales, and operations teams • Career growth into senior administrative, client account support, or operations roles