Appointment Scheduler

🕒 6 days ago

🇵🇭 Philippines – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📅 Appointment Setter

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Outsourcey

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2024

🤝 B2B

🛍️ eCommerce

B2B • eCommerce • IT outsourcing

Outsourcey is a leading remote staffing agency specializing in connecting businesses with skilled offshore talent. They simplify the outsourcing process for companies ranging from startups to Fortune 500 firms, offering flexible staffing solutions without long-term contracts or setup fees. By leveraging a vast network of qualified professionals, Outsourcey helps clients reduce operational costs while improving efficiency and scalability, ensuring that businesses can effectively meet their project demands across various industries.

📋 Description

• Answer inbound calls from patients and clients professionally and empathetically • Make outbound calls to prospective and existing patients to book and confirm appointments • Schedule, reschedule, and cancel appointments using the practice management system • Follow up with patients who have missed or cancelled appointments to re-engage and rebook • Manage and continuously update the appointment calendar • Triage and direct enquiries, escalating clinical matters to the relevant team member • Maintain accurate patient records and update contact and appointment details • Handle patient queries about services, availability, and general practice information • Support daily operations through organised and proactive administration • Liaise with the clinical team about scheduling changes and patient updates • Operate during morning shift hours, approximately 9am to 1pm AEST

🎯 Requirements

• Previous experience in appointment setting, patient coordination, medical reception, or a similar healthcare administration role • Telehealth experience is non-negotiable, preferably within a mental health or psychology practice • Familiarity with the Australian healthcare system, including Medicare and private health insurance billing processes • Hands-on experience with Cliniko is non-negotiable; Halaxy experience may also be considered • Confident and professional phone manner for inbound and outbound calling • Experience using Zoom Phone or similar VoIP platforms for Australian and New Zealand calls • Strong attention to detail with accurate data entry and record keeping • Ability to manage a busy appointment calendar and prioritise effectively • Empathetic and patient-focused communication style suited to a mental health or telehealth environment • Comfortable working independently in a remote setting with minimal supervision • Reliable internet connection and quiet, professional home office setup • Availability to work morning shift hours aligned to Australian Eastern Standard Time

🏖️ Benefits

• Competitive salary • Opportunity to shape the HR function of a rapidly growing BPO • Work closely with a team of industry leaders who have successfully scaled BPOs in the past • Career growth and development opportunities