AWS Connect Developer

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November 19

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Outsourcey

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B2B • eCommerce • IT outsourcing

Outsourcey is a leading remote staffing agency specializing in connecting businesses with skilled offshore talent. They simplify the outsourcing process for companies ranging from startups to Fortune 500 firms, offering flexible staffing solutions without long-term contracts or setup fees. By leveraging a vast network of qualified professionals, Outsourcey helps clients reduce operational costs while improving efficiency and scalability, ensuring that businesses can effectively meet their project demands across various industries.

201 - 500 employees

Founded 2024

🤝 B2B

🛍️ eCommerce

📋 Description

• Design, develop, and implement solutions that enhance customer experience, engagement, and operational efficiency. • Translate business requirements into scalable, secure, and high-performance technical solutions. • Implement and support changes, enhancements, and upgrades to Cisco, Genesys, Zoom, and other CX platforms. • Develop integrations between CX platforms, CRMs, and external systems via APIs and middleware. • Troubleshoot complex technical issues, providing escalation support to internal peers and customers. • Perform root cause analysis (RCA) to ensure system reliability, security, and compliance. • Maintain accurate technical documentation, code repositories, and configuration records. • Participate in Agile/Scrum ceremonies, contributing to sprint planning, backlog grooming, and retrospectives.

🎯 Requirements

• Significant Amazon Connect experience • AWS Development & DevOps expertise: Lambda, CDK, SDK, CloudFormation, CI/CD pipelines, Python, Node.js, TypeScript. • Demonstrated experience in a systems integrator or consultancy environment. • Proven experience building and consuming APIs (REST, SOAP, Node-Express, etc.). • Practical understanding of contact centre platforms (Genesys Cloud CX, Cisco Webex Contact Centre, Zoom Contact Centre, Amazon Connect). • Strong problem-solving and analytical thinking abilities. • Proven ability to deliver projects in a fast-paced, customer-facing environment. • Adaptable and eager to learn new technologies and platforms quickly. • Collaborative team player who also thrives with autonomy and accountability.

🏖️ Benefits

• Competitive salary • Opportunity to shape the HR function of a rapidly growing BPO. • Work closely with a team of industry leaders who have successfully scaled BPOs in the past. • Career growth and development opportunities.