Customer Support, Voice

🕒 April 6

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Outsourcey

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2024

🤝 B2B

🛍️ eCommerce

B2B • eCommerce • IT outsourcing

Outsourcey is a leading remote staffing agency specializing in connecting businesses with skilled offshore talent. They simplify the outsourcing process for companies ranging from startups to Fortune 500 firms, offering flexible staffing solutions without long-term contracts or setup fees. By leveraging a vast network of qualified professionals, Outsourcey helps clients reduce operational costs while improving efficiency and scalability, ensuring that businesses can effectively meet their project demands across various industries.

📋 Description

• Respond promptly and professionally to customer emails and online inquiries • Answer customer questions regarding services, reservations, pricing, availability, policies, and general information • Provide accurate information and assist customers throughout the booking and reservation process • Monitor shared inboxes and ensure all customer inquiries receive timely responses • Follow up with customers regarding reservations, changes, cancellations, and special requests • Assist customers with modifying, updating, or confirming reservations when needed • Handle customer concerns and resolve issues in a professional and solution-oriented manner • Coordinate with internal team members to ensure customer requests are fulfilled accurately • Maintain detailed records of customer interactions and communications • Assist with data entry and administrative support related to reservations and customer service • Respond to website inquiries, contact forms, and online messages • Monitor and respond to customer messages on social media platforms when needed • Make occasional outbound or inbound phone calls when email communication is insufficient or immediate assistance is required • Help identify recurring customer issues and recommend process improvements.

🎯 Requirements

• Min 2.5 Years of Proven Experience in customer support, customer service, hospitality, reservations, or administrative support • Excellent written English communication skills • Strong email communication and customer service abilities • Strong organizational skills and attention to detail • Ability to manage multiple customer inquiries simultaneously • Comfortable working with reservation systems, customer databases, and CRM platforms • Strong problem-solving and conflict-resolution skills • Professional, friendly, and customer-focused attitude • Ability to work independently and maintain responsiveness throughout the day.

🏖️ Benefits

• Competitive salary • Opportunity to shape the HR function of a rapidly growing BPO. • Work closely with a team of industry leaders who have successfully scaled BPOs in the past. • Career growth and development opportunities.