IT Support, Level 2

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🕒 July 29, 2025

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Outsourcey

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2024

🤝 B2B

🛍️ eCommerce

B2B • eCommerce • IT outsourcing

Outsourcey is a leading remote staffing agency specializing in connecting businesses with skilled offshore talent. They simplify the outsourcing process for companies ranging from startups to Fortune 500 firms, offering flexible staffing solutions without long-term contracts or setup fees. By leveraging a vast network of qualified professionals, Outsourcey helps clients reduce operational costs while improving efficiency and scalability, ensuring that businesses can effectively meet their project demands across various industries.

📋 Description

• Provide second-level technical support for hardware, software, network, and security-related issues. • Diagnose and resolve complex system and application issues escalated from Level 1 support. • Install, configure, and maintain operating systems, applications, and hardware components. • Support Active Directory, Microsoft 365, Google Workspace, and cloud-based IT services. • Troubleshoot network connectivity problems, including VPN, firewalls, DNS, and TCP/IP configurations. • Perform server administration tasks, such as user management, permissions, and security updates. • Assist in IT security measures, including endpoint protection, system monitoring, and data encryption. • Collaborate with IT teams on infrastructure projects, upgrades, and migrations.

🎯 Requirements

• Min 10 years of Proven Experience in support or help desk roles, with exposure to Level 2 tasks. • Strong knowledge of Windows, macOS, and Linux operating systems. • Experience with Active Directory, Microsoft 365, Google Workspace, and cloud computing platforms. • Understanding of networking concepts, including VPN, DHCP, DNS, and firewalls.

🏖️ Benefits

• Competitive salary • Opportunity to shape the HR function of a rapidly growing BPO. • Work closely with a team of industry leaders who have successfully scaled BPOs in the past. • Career growth and development opportunities.