Senior Customer Success Manager

August 1

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OutSystems

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Enterprise • Productivity • SaaS

OutSystems is a software company that provides a low-code application development platform. It allows organizations to develop, deploy, and manage enterprise-grade applications with minimal coding effort. By simplifying the process of application development, OutSystems helps businesses accelerate their digital transformation and improve productivity.

1001 - 5000 employees

Founded 2001

🏢 Enterprise

⚡ Productivity

☁️ SaaS

📋 Description

• Manages a list of our strategic customers and important initiatives. • Provides customers with business, technical, and product knowledge. • Develops/executes effective success plans to drive customer outcomes. • Educates customers on how existing and new product features/functionality will contribute to the growth of their business. • Works closely with CS leadership to define and execute best practices for account management. • Assists others at OutSystems as they support the customers in their digitalization journey. • Works closely with Account Executives and Customer Success Engineers to identify and nurture customer renewal and growth opportunities to closure. • Acts as the Voice of the Customer. • Identifies and quantifies the key factors for customer success and then communicates them effectively to drive the solutions provided by OutSystems. • Develops a plan to meet this criterion based on regularly cadenced communications with the customer (QBRs, Executive Meetings, etc.). • Brings intelligent and relevant product feedback and recommendations from customers back to the Product Management team. • Travels as needed to meet with Customers in person. • Develops a plan to increase the penetration at your Customers that provides for increased OutSystems executive visibility. • Innovates to make an impact: on your customers, your team, and the company.

🎯 Requirements

• Must Have: • 5+ years’ experience in a customer facing role • Experience in a Technical Account Management, Customer Success Management, Solution Engineering/Architecture, or Professional Services role • Experience with large enterprise customers in a SaaS revenue model • Track record of consistently delivering projects, driving successful technical programs, and managing technical accounts • Experience working with a technical customer base and corporate IT projects and processes • Proven ability to lead people internally and externally to drive outcomes • A highly quantitative approach to understanding, measuring, and forecasting customer behavior and revenue • Ability to work across geographies and cultures • Bachelor’s Degree (or equivalent) or higher • Even Better: • Intellectual curiosity • Sense of humor

🏖️ Benefits

• A company that is always growing, changing, and innovating. • Real career opportunities. • Work colleagues that are as smart, hard-working, and driven as you. • Disrupting the status quo is in our DNA.