Senior Technical Success Manager

May 6

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OutSystems

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Enterprise • Productivity • SaaS

OutSystems is a software company that provides a low-code application development platform. It allows organizations to develop, deploy, and manage enterprise-grade applications with minimal coding effort. By simplifying the process of application development, OutSystems helps businesses accelerate their digital transformation and improve productivity.

1001 - 5000 employees

Founded 2001

🏢 Enterprise

⚡ Productivity

☁️ SaaS

📋 Description

• Coaches customers in the successful implementation of OutSystems in highly complex and regulated IT Ecosystems • Effectively bridges communication between multiple technical stakeholders at the Customer and OutSystems • Drives cross-functional discussions strategically inside OutSystems and with Customers to drive the expansion of the platform usage to new areas • Invests continuously in research on CS and OutSystems topics to act as a trusted advisor for the customer • Working closely with key Field stakeholders (Sales, Customer Success, Solution Architects, etc...) • Perform technical reviews and share knowledge to identify and prevent potential issues; • Design technical adoption plans to ensure sustained growth in technology proficiency. • Catalog, categorize, and share common customer issues with other OutSystems teams; • Serve as a customer advocate within OutSystems; • Deliver key OutSystems product road map updates; • Provide an exceptional customer service experience.

🎯 Requirements

• 5+ years of experience in Mobile/Web application development; • 3+ years of experience as Technical Team Lead / Technical Coach / Technical Account Manager; • Knowledgeable in web and mobile development: HTML, CSS, Javascript, Relational Databases, C#, Java, ALM and APM practices and tools; • OutSystems development and administration experience is strongly preferred • Experience working in a professional services, support, engineering, sales engineering or development organization; • Ability to manage and grow existing enterprise customer relationships by delivering relationship-based engagement • Practical knowledge of modern IT Ecosystem e.g. VPN, firewalls, cloud providers (AWS/Microsoft/Google), container technologies, etc.; • Outstanding written and verbal communication skills in English; • Ability to explain complex information to customers clearly and concisely. • Ability to travel; • Bachelor's degree in a science or technical field, engineering, or computer science is mandatory.

🏖️ Benefits

• A company that continues to grow, change and innovate, and gives our teams the space to be proactive and creative. • Real career opportunities. • We care about growth and development. • Work colleagues that are as smart, hardworking and driven as you – and a team that is global. • Disrupting the status quo is in our DNA. • We “Ask Why” a lot.