Technical Support Specialist

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November 21

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Outwork Staffing

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Recruitment • B2B • HR Tech

Outwork Staffing is a recruiting firm dedicated to helping U. S. companies hire quality talent from the Philippines at significantly lower costs compared to U. S. counterparts. The firm offers a seamless and effortless hiring process to build a full-time global workforce for businesses, with a focus on saving time, money, and fostering growth. Offering rates between $900 to $1500 a month for talented individuals, Outwork Staffing aims to ease the pressures of being overwhelmed and understaffed. They ensure a hassle-free experience with their recruitment guarantee, promising a free candidate replacement within the first 90 days if the hire is unsuitable. Outwork Staffing serves as a trusted outsourcing and talent acquisition partner, providing pre-vetted hires with relevant experience and a strong cultural fit.

2 - 10 employees

🎯 Recruiter

🤝 B2B

👥 HR Tech

📋 Description

• Prioritize and manage many open tickets at one time • ​Communicate technical knowledge to non-technical customers • ​Respond thoroughly and promptly to customer questions and requests • ​Leverage product knowledge and technical skills to resolve customer challenges • ​Provide excellent responses to members both written and verbally • ​Help train church leaders to effectively use our products • ​Share product knowledge with prospective members • Rapidly establish a good working relationship with customers and co-workers • ​Provide tech support, including procedural documentation to complex issues

🎯 Requirements

• Proven experience in customer support • Tech-savvy, with the ability to learn, use, and explain online applications • Strong multitasking skills, able to work quickly while maintaining attention to detail • Proficient problem solver who takes initiative and can resolve issues independently • Clear written and verbal communication skills, especially when explaining technical concepts to non-technical users • Fast learner who can quickly understand and apply new information • Self-reliant and able to manage workload and schedule effectively • ​Dedicated and distraction-free office space • ​Predictable, high-speed internet access • 40 hours per week working Monday through Tuesday