Intake QA Specialist – LATAM

🕒 July 11

🇬🇹 Guatemala – Remote

💵 $5 - $6 / hour

⏰ Full Time

🟢 Junior

🔧 QA Engineer (Quality Assurance)

🚫👨‍🎓 No degree required

👻 Ghost score 60%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Ovation Law Firm

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2023

🚘 Automotive

🏥 Healthcare

📦 Logistics

Automotive • Healthcare • Logistics

Ovation Law Firm is a California-based personal injury law firm that represents accident and injury victims across the state. The firm focuses on car, truck, rideshare (Uber) and motorcycle accidents, pedestrian and dog-bite injuries, spinal cord injuries, and lemon law matters. Ovation offers contingency-fee representation (clients pay nothing unless the firm wins), handles upfront case costs, provides 24/7 availability, free case evaluations, and multiple California offices with willingness to meet clients at their location; it also coordinates with licensed co-counsel for out-of-state matters.

📋 Description

• Monitor and evaluate live and recorded intake calls • Score calls using predefined quality criteria • Ensure intake agents follow approved scripts, ask required qualifying questions and provide accurate, compliant information • Identify misleading statements, missed disclosures, compliance risks and deviations from firm standards • Provide actionable feedback and coaching recommendations to the QA Manager, Intake Leadership and Training teams • Flag recurring errors, trends and systemic quality issues • Maintain QA documentation, scorecards and audit trails • Track and report quality metrics and performance trends to the QA Manager • Support development and refinement of QA guidelines, evaluation forms and scoring benchmarks • Participate in calibration sessions • Support continuous improvement initiatives within the Intake Department

🎯 Requirements

• Bilingual (English/Spanish) with strong verbal and written communication skills in both languages (C1 level) • At least 1 year of experience in quality assurance, call monitoring or customer service auditing, preferably in a law firm, call center or regulated environment • Strong analytical, listening, and critical-thinking skills with exceptional attention to detail • Ability to identify compliance risks and handle sensitive issues with professionalism and confidentiality • Experience providing structured, constructive feedback based on objective evaluation criteria • Hands-on experience using call monitoring tools, CRM systems and spreadsheets for tracking and reporting • Proficient in Microsoft Office, Slack and Google Workspace • Strong time management skills with the ability to work independently and manage multiple priorities • Ability to work independently from a home office with stable, high-speed internet and a quiet, professional workspace • Must have a laptop or desktop computer with a minimum of 16GB RAM and an Intel Core i5 processor or higher • Must have a stable internet connection with a minimum speed of 50 Mbps • Availability to work during U.S. business hours (PST) • Willingness to use time-tracking software • Resumes must be submitted in English • This position is only open to candidates located in LATAM

🏖️ Benefits

• 6 paid time-off (PTO) days per year • 100% remote work environment • Opportunity to work closely with leadership and legal professionals in a growing, modern law firm • Long-term growth and stability in a high-impact operational role