Ovation Law Firm
11 - 50 employees
Founded 2023
👥 B2C
B2C
Ovation Law Firm is a California-based personal injury law firm that represents accident and injury victims across the state. The firm focuses on car, truck, rideshare (Uber) and motorcycle accidents, pedestrian and dog-bite injuries, spinal cord injuries, and lemon law matters. Ovation offers contingency-fee representation (clients pay nothing unless the firm wins), handles upfront case costs, provides 24/7 availability, free case evaluations, and multiple California offices with willingness to meet clients at their location; it also coordinates with licensed co-counsel for out-of-state matters.
Intake Training Supervisor – LATAM
🔥 0 minutes ago
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Ovation Law Firm
11 - 50 employees
Founded 2023
👥 B2C
B2C
Ovation Law Firm is a California-based personal injury law firm that represents accident and injury victims across the state. The firm focuses on car, truck, rideshare (Uber) and motorcycle accidents, pedestrian and dog-bite injuries, spinal cord injuries, and lemon law matters. Ovation offers contingency-fee representation (clients pay nothing unless the firm wins), handles upfront case costs, provides 24/7 availability, free case evaluations, and multiple California offices with willingness to meet clients at their location; it also coordinates with licensed co-counsel for out-of-state matters.
📋 Description
• Develop and maintain training materials, agendas, assessments and learning resources. • Plan and manage new hire, ongoing intake training and new client implementation programs, schedules, and resources. • Monitor training effectiveness through KPIs and implement improvements based on results. • Lead, coach and evaluate trainers, providing feedback and performance support. • Identify training needs through performance analysis and develop action plans to address gaps. • Partner with Operations, QA and Leadership teams to improve training outcomes and intake processes. • Ensure training programs align with business goals, quality standards and operational needs. • Foster a culture of accountability, continuous improvement and team development.
🎯 Requirements
• Minimum 5 years of training experience, including 3 years of leadership experience in a Training Lead or Training Supervisor within a BPO, call center or high-volume operational environment. • Experience in new client implementation, LMS content creation and customer service training program development, including instructional design, curriculum development and class planning. • Proven ability to lead, coach and develop training teams with hands-on coaching experience and a track record of driving performance and achieving business goals. • Proficient in data analysis and KPI reporting with the ability to translate insights into actionable training strategies. • Strong leadership skills with a high level of accountability and process orientation. • Excellent organizational, communication and stakeholder management skills. • Excellent written and verbal communication skills. • Advanced English level (C1/C2). • Strong organizational skills with attention to detail and follow-through. • Ability to manage multiple priorities effectively in a fast-paced environment.
🏖️ Benefits
• Competitive compensation commensurate with experience. • Yearly bonus. • 100% remote work environment. • 6 Paid time-off (PTO) days per year. • 7 Paid US holidays per year. • Opportunity to work closely with leadership and legal professionals in a growing, modern law firm.
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