Ovation Law Firm
11 - 50 employees
Founded 2023
👥 B2C
B2C
Ovation Law Firm is a California-based personal injury law firm that represents accident and injury victims across the state. The firm focuses on car, truck, rideshare (Uber) and motorcycle accidents, pedestrian and dog-bite injuries, spinal cord injuries, and lemon law matters. Ovation offers contingency-fee representation (clients pay nothing unless the firm wins), handles upfront case costs, provides 24/7 availability, free case evaluations, and multiple California offices with willingness to meet clients at their location; it also coordinates with licensed co-counsel for out-of-state matters.
Legal Intake Specialist – Lemon Law
🕒 February 7
🇳🇮 Nicaragua – Remote
💵 $5 - $8 / hour
⏰ Full Time
🟢 Junior
🧑💼 Attorney / Lawyer
🚫👨🎓 No degree required
🗣️🇪🇸 Spanish Required
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Ovation Law Firm
11 - 50 employees
Founded 2023
👥 B2C
B2C
Ovation Law Firm is a California-based personal injury law firm that represents accident and injury victims across the state. The firm focuses on car, truck, rideshare (Uber) and motorcycle accidents, pedestrian and dog-bite injuries, spinal cord injuries, and lemon law matters. Ovation offers contingency-fee representation (clients pay nothing unless the firm wins), handles upfront case costs, provides 24/7 availability, free case evaluations, and multiple California offices with willingness to meet clients at their location; it also coordinates with licensed co-counsel for out-of-state matters.
📋 Description
• Respond to incoming inquiries via phone and web forms, providing prompt, attentive support to consumers seeking legal assistance for defective vehicle (lemon law) claims • Conduct concise (5–8 minute), compassionate discovery calls to gather and assess essential lemon law case details, including vehicle information, defect history, repair attempts, warranty status, and purchase or lease details • Use an assumptive, consultative approach to guide qualified consumers through the next steps of representation, including initiating the retainer process and coordinating timely follow-ups as needed • Accurately document all caller information, case details, and outcomes in Hubspot, ensuring data accuracy and completeness • Manage follow-ups for pending leads, maintaining an organized pipeline and re-engaging prospects who were not ready to proceed on initial contact
🎯 Requirements
• Strong English communication skills (C1 level), both verbal and written • Fully bilingual, fluent in both English and Spanish • At least 1 year of experience in a high-volume call center, customer service, or medical/legal office environment • Exceptional verbal communication skills with the ability to mirror a caller’s tone, demonstrate empathy, and build rapport quickly • Tech-savvy and comfortable typing 45+ WPM while speaking with callers and navigating multiple software platforms simultaneously • Ability to work independently from a home office with stable, high-speed internet and a quiet, professional workspace • Must have a laptop or desktop computer with a minimum of 8GB RAM and an Intel Core i5 processor or higher • Must have a stable internet connection with a minimum speed of 25 Mbps • Available to work U.S. business hours, Monday through Friday, 9:00 AM–6:00 PM Mountain Time
🏖️ Benefits
• 6 paid time-off (PTO) days per year • 100% remote work environment • Opportunity to work closely with leadership and legal professionals in a growing, modern law firm
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