Ovation Law Firm
11 - 50 employees
Founded 2023
👥 B2C
B2C
Ovation Law Firm is a California-based personal injury law firm that represents accident and injury victims across the state. The firm focuses on car, truck, rideshare (Uber) and motorcycle accidents, pedestrian and dog-bite injuries, spinal cord injuries, and lemon law matters. Ovation offers contingency-fee representation (clients pay nothing unless the firm wins), handles upfront case costs, provides 24/7 availability, free case evaluations, and multiple California offices with willingness to meet clients at their location; it also coordinates with licensed co-counsel for out-of-state matters.
Legal Intake Specialist – Personal Injury
🕒 April 4
🇳🇮 Nicaragua – Remote
💵 $5 - $8 / hour
⏰ Full Time
🟢 Junior
🧑💼 Attorney / Lawyer
🚫👨🎓 No degree required
🗣️🇪🇸 Spanish Required
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Ovation Law Firm
11 - 50 employees
Founded 2023
👥 B2C
B2C
Ovation Law Firm is a California-based personal injury law firm that represents accident and injury victims across the state. The firm focuses on car, truck, rideshare (Uber) and motorcycle accidents, pedestrian and dog-bite injuries, spinal cord injuries, and lemon law matters. Ovation offers contingency-fee representation (clients pay nothing unless the firm wins), handles upfront case costs, provides 24/7 availability, free case evaluations, and multiple California offices with willingness to meet clients at their location; it also coordinates with licensed co-counsel for out-of-state matters.
📋 Description
• Respond to incoming inquiries via phone, web forms, and chat in real time. • Conduct concise (5–8 minute), compassionate discovery calls to gather essential case details. • Apply proprietary scripts and strict qualification criteria to determine case fit. • Perform live warm transfers to partner legal teams or schedule callbacks for qualified leads. • Accurately document all caller information and case details in Salesforce. • Manage follow-ups for pending leads, maintaining an organized pipeline.
🎯 Requirements
• Strong English communication skills (C1 level), both verbal and written. • Fully bilingual, fluent in both English and Spanish. • At least 1 year of experience in a high-volume call center, customer service, or medical/legal office environment. • Exceptional verbal communication skills with the ability to mirror a caller’s tone, demonstrate empathy, and build rapport quickly. • Sales-minded approach focused on educating callers and guiding them toward taking action on their personal injury matter. • Tech-savvy and comfortable typing 45+ WPM while speaking with callers and navigating multiple software platforms simultaneously.
🏖️ Benefits
• Performance based incentives • 100% remote work environment • 6 paid time-off (PTO) days per year
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