Bilingual Patient Account Resolution Specialist

Job not on LinkedIn

🕒 April 9

🎸 Tennessee – Remote

🎸 Tennessee – Remote

⏰ Full Time

🟢 Junior

💬 Bilingual

🚫👨‍🎓 No degree required

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Ovation Healthcare

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 45 years

⚕️ Healthcare Insurance

☁️ SaaS

📚 Education

Healthcare Insurance • SaaS • Education

Ovation Healthcare is a leading provider of shared services for independent hospitals and health systems. With over 45 years of experience, the company enhances hospital and system performance through services like leadership advisory, supply chain management, revenue cycle management, technology services, and clinical care management. Ovation Healthcare is dedicated to supporting the financial and clinical needs of hospitals while preserving their focus on patient care and community wellness. Their educational programs and consulting services aim to strengthen hospital operations, making healthcare delivery more efficient and effective.

📋 Description

• Efficiently handle 75+ inbound and outbound calls daily, ensuring effective resolution of patient inquiries • Conduct daily collections on patient account balances, consistently meeting or exceeding monthly collection goals • Review patient accounts for billing accuracy, initiating necessary actions to rebill or resolve discrepancies • Access and update internal and external software to retrieve, input, or modify account information to address patient questions and clarify charges • Maintain detailed, accurate records of all patient interactions, including relevant call information and account status

🎯 Requirements

• GED/High School Diploma • 1+ years of customer service experience in a call center environment • Previous negotiations, sales, or collections experience strongly preferred • English and Spanish Comprehension – The ability to fluently communicate in and understand English and Spanish • Strong understanding of client-specific requirements and guidelines to ensure compliance and service excellence

🏖️ Benefits

• Health insurance • 401(k) retirement plans • Paid time off • Flexible work arrangements