Technical Support Engineering Manager

🔥 1 hour ago

🇵🇰 Pakistan – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Support Engineer

🚫👨‍🎓 No degree required

👻 Ghost score 13%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Overjet

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2018

🏥 Healthcare

🛡️ Insurance

🤖 Artificial Intelligence

💰 $42.5M Series B on 2021-12

Healthcare • Insurance • Artificial Intelligence

OVERJET is a dental AI platform that provides AI-native imaging, diagnostic support, patient education tools, and revenue-cycle automation for dental practices, DSOs, insurers, and educators. Its products include FDA-cleared AI for clinical analysis, IRIS AI-native imaging that enhances X-ray images, insurance verification and claims automation, credentialing and provider data management, and analytics to improve clinical quality and operational efficiency. OVERJET combines artificial intelligence and SaaS delivery to help clinicians detect oral disease more accurately, streamline insurance workflows, and align providers and payers to improve oral health outcomes.

📋 Description

• Lead, coach, and develop a team of 9 Technical Support Engineers • Mentor the team on technical troubleshooting and communicating with non-technical customers • Build a culture of ownership and urgency to drive escalations to resolution • Own SLA performance for the team • Own the roadmap for AI-assisted triage, including tuning Intercom's Fin agent and evaluating or building internal debugging copilots • Design repeatable triage processes and playbooks for different customer segments and products • Identify workflow friction and ship process and tooling improvements • Partner with Engineering to define technical escalation routing, tracking, and resolution • Represent the customer voice in engineering and product discussions • Collaborate with Customer Success and onboarding teams on smooth handoffs and consistent customer experience • Provide clarity and decisive tradeoffs when priorities compete across teams

🎯 Requirements

• 2–3 years of people management experience in a technical support, support engineering, or field engineering function • Comfortable reading logs, reasoning through integration failures, and building credibility with engineers • Ability to build trust with customer stakeholders including clinicians, practice ops leaders, and IT teams • Experience deploying or evaluating AI tooling in a support or ops context strongly preferred • Experience supporting sensor-based hardware or similarly technical/regulated products is a plus • Experience with Intercom is a plus • Experience leading a team through a high-stakes incident or major customer-impacting escalation • Strong cross-functional instincts and ability to advocate for customers with Engineering and Product • Clear, direct communication style with customers and internally

🏖️ Benefits

• Competitive Compensation and Equity • Hybrid workplace that provides flexibility, vibrant in-person workspaces, and the ability to build strong connections across all of Overjet - regardless of location • 401k plans with a matching program • Medical, Dental and Vision coverage: 99% employee premium covered, 75% dependent premium covered • Life and AD+D Insurance • 8 weeks Paid Parental Leave • Optional HSA with Employer contribution • Flexible Time Off and company paid holidays • Annual Learning and Development Stipend