Enterprise Customer Success Manager

🕒 April 2

🏄 California – Remote

🏄 California – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Overstory

WebsiteLinkedInAll Job Openings

11 - 50 employees

🤖 Artificial Intelligence

⚡ Energy

☁️ SaaS

Artificial Intelligence • Energy • SaaS

Overstory is a company that provides software solutions for utilities to optimize resources, mitigate vegetation risk, and manage infrastructure more intelligently, particularly to prevent power outages and wildfires. The company offers actionable vegetation intelligence by leveraging advanced technology such as artificial intelligence and remote sensing, combining satellite and aerial imagery with local data such as asset locations and wildfire maps. Overstory aims to improve safety and reliability of power delivery by enabling data-driven decision-making and future-proofing utilities' operations programs.

📋 Description

• Manage 1-3 of our most strategic accounts in California, serving as their primary point of contact and trusted advisor. • Strengthen and expand relationships with key stakeholders, continuously understanding their evolving needs and what drives success for their organization. • Coordinate with technical teams to ensure feasible planning and on-time, high-quality execution throughout the delivery season. • Drive change management and adoption - working closely with customer teams to embed Overstory into their workflows, build internal champions, and ensure the product delivers lasting value across the organization. • Work closely with the product team to inform the roadmap. Because of your deep proximity to customer needs, you will have a meaningful opportunity to shape how the product evolves. • Identify and execute on expansion opportunities - including upsells and new product adoption - to grow the strategic value of each account.

🎯 Requirements

• You have worked with California-based utilities. • You have a demonstrated track record of driving real outcomes in the utility sector - including measurable operational improvements, successful program rollouts, and organizational change that sticks. • You have experience leading change management efforts within large, complex utility organizations - navigating stakeholders, building buy-in across levels, and turning new technology or processes into lasting workflow adoption. • You have 5+ years of experience in a customer-facing role, with a track record of successfully managing complex projects from start to finish. • Commercial experience that has contributed to business growth - whether in customer success, consulting, or an equivalent role.

🏖️ Benefits

• To be part of truly mission-driven work that reduces wildfires, protects earth’s natural resources and helps solve our climate crisis. • Flexible working environment with a lot of autonomy. We build our work days around our lives, not the other way around. • Other benefits like a remote working budget, an educational budget and time to develop new skills. • To be surrounded by an excellent, vibrant, smart team who have each other's back and believe in a culture of openness, tolerance and respect. • Equity and a competitive salary