Global Patient Services Coordinator

🔥 0 minutes ago

🇵🇱 Poland – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

✨ Patient Coordinator

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Oviva

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2013

🏥 Healthcare

☁️ SaaS

👥 B2C

Healthcare • SaaS • B2C

Oviva is a digital health company that combines personalised dietary advice delivered by clinicians with a dedicated mobile app and behavioural support to help people change habits and improve long-term health. Founded in 2014, Oviva operates in Switzerland, the United Kingdom and Germany and reports over 420 clinicians (dietitians, psychologists, doctors) and 900K+ people treated globally; it publishes studies and uses AI in its application. Oviva positions itself as a European leader in digital dietary advice and digital health.

📋 Description

• Provide support via phone, email, and chat • Respond to inbound inquiries about referral status and treatment • Conduct outbound outreach to collect missing information • Manage end-to-end processing of referrals, documentation requests, and surveys • Ensure insurance and healthcare provider requirements are met • Update patient records and referrals in Salesforce and the CRM in real time • Handle fax and email uploads • Maintain referral data quality and integrity • Meet targets for utilization, Average Handling Time (AHT), and quality audits • Adhere to safeguarding protocols and escalate concerns through the correct Operations channels

🎯 Requirements

• Ability to build rapport quickly and provide clear information across multiple digital and voice channels • Ability to pivot between reactive support and proactive administrative tasks • Experience working with Salesforce or similar CRM platforms to manage complex data entries • Experience in a high-volume administrative or customer operations role (desirable) • Strong organizational skills with a "make it happen" mindset (desirable) • Typical minimum of 2–4 years of experience in an operations, customer service, or administrative environment • Proven experience in data management and multi-channel communication

🏖️ Benefits

• The opportunity to make a meaningful impact in revolutionizing healthcare • Exciting and rewarding role in the high-growth environment • Training and development opportunities, with a personal learning allowance • Flexibility and remote working • Home working allowance to set up a suitable workspace • Competitive salary • Company pension • Enhanced maternity, paternity and adoption leave • Inclusive workplace culture • Disability Confident Employer