Customer Success Manager – LATAM

🕒 June 2

🌐 Colombia, Argentina, +1 more countries – Remote

🇨🇴 Colombia – Remote 🇦🇷 Argentina – Remote 🇲🇽 Mexico – Remote

💵 $30k - $40k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

👻 Ghost score 38%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Owner.com

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2020

🍽️ Food & Beverage

📣 Marketing

💼 Consulting

💰 $120M Series C - Owner on 2025-05

Food & Beverage • Marketing • Consulting

Owner. com is an AI-powered SaaS platform that helps independent restaurants grow direct online sales by providing branded websites, online ordering, custom mobile apps, automated marketing, loyalty programs, and zero-commission delivery. The company emphasizes driving more Google traffic, repeat orders, and reduced third-party fees for restaurant owners through turnkey technology and support.

📋 Description

• Own a portfolio of POS customers throughout the post-go-live lifecycle • Drive full product adoption across Owner’s Core Online Ordering platform and Point of Sale • Coach customers on in-store growth strategies, loyalty program adoption, mobile app optimization and sales volume growth • Conduct Value Reviews linking product usage to business outcomes including MoM sales growth, conversion, in-store revenue and digital channel performance • Identify and mitigate churn risk by monitoring customer health signals • Proactively engage at-risk customers and manage cancellation conversations • Collaborate with Product, Launch, Support and Sales to surface customer insights, improve the product and identify growth opportunities • Help build POS playbooks, processes, SOPs and scalable frameworks • Help restaurant owners achieve measurable ROI from Owner’s platform • Drive retention in Owner’s newest customer segment • Shape the POS customer journey and define scalable team operations • Surface product insights and influence Owner’s roadmap

🎯 Requirements

• 2+ years of experience in Customer Success or Account Management at a POS or restaurant technology company • Experience with targets including NRR, GRR and/or retention metrics • Working knowledge of POS hardware, payment processing technology and in-store restaurant operations • Proven track record of managing customer churn and driving product adoption in a SaaS environment • Expertise with Salesforce, SalesLoft, Claude, Notion and Slack • Background in B2B2C, ideally within the food/hospitality and technology space • Familiarity with industry trends and competitive dynamics • Commitment to personal growth and continuous improvement • Strong customer-centric approach • Strong communication and negotiation skills, including uncovering pain points, objection handling and de-escalation • Proficiency in interpreting data to identify trends, wins and opportunities • Creative problem-solving and ability to manage challenging customer situations • Process-oriented thinking • Grit, adaptability and comfort navigating ambiguity

🏖️ Benefits

• Comprehensive health coverage • Remote-first workplace • Unlimited PTO • Extra fun perks