Manager, Customer Success

🕒 May 8

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Owner.com

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2020

☁️ SaaS

🤝 B2B

🏪 Marketplace

💰 $120M Series C - Owner on 2025-05

SaaS • B2B • Marketplace

Owner. com is an AI-powered SaaS platform that helps independent restaurants grow direct online sales by providing branded websites, online ordering, custom mobile apps, automated marketing, loyalty programs, and zero-commission delivery. The company emphasizes driving more Google traffic, repeat orders, and reduced third-party fees for restaurant owners through turnkey technology and support.

📋 Description

• Ensure customers are engaged, satisfied, and successful with online ordering, delivery, and marketing solutions. • Lead a team focused on driving the growth and retention of the customer base. • Help reduce churn, ensuring customers continue using and benefiting from our platforms. • Foster deeper relationships with customers and identify opportunities for upselling or cross-selling. • Identify and address customer needs, ensuring a seamless and successful experience with the platform. • Cultivate satisfied customers who become advocates, building a positive reputation for the brand.

🎯 Requirements

• 5+ years of experience in customer retention, customer success, or account management, preferably in the SaaS, POS, or restaurant technology sector. • Experience managing a customer-facing team, with proven ability to drive performance and nurture team growth. • 2-3 years in software sales, preferably to small business owners. Strong understanding of objection handling and isolation best practices with the ability to up-level reps on these critical skills. • A deep commitment to delivering an exceptional customer experience, with a track record of building and maintaining strong relationships with clients. • Strong analytical skills with the ability to interpret customer data and metrics, turning insights into actionable strategies for customer retention. • Excellent verbal and written communication skills, with the ability to effectively engage with customers and collaborate cross-functionally with internal teams. • Proven problem-solving skills, with the ability to anticipate customer needs and proactively address challenges before they escalate. • A highly adaptable individual who thrives in a fast-paced environment and is able to manage multiple priorities and meet deadlines. • Ability to demonstrate using AI to drive business efficiency. Familiarity with SaaS platforms, restaurant tech, online ordering systems, or POS solutions is a plus.

🏖️ Benefits

• comprehensive health coverage • work from anywhere (100% remote workplace) • unlimited PTO - plus extra fun perks!