Customer Success Manager

🕒 August 21

🇲🇽 Mexico – Remote

💵 $760.5k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

👻 Ghost score 20%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Owner.com

WebsiteLinkedInAll Job Openings

11 - 50 employees

🍽️ Food & Beverage

📣 Marketing

💼 Consulting

Food & Beverage • Marketing • Consulting

Owner. com is an all-in-one platform designed to manage a restaurant's digital presence. It empowers restaurant owners by providing them tools for websites, online ordering, marketing, recruiting, and more, enabling them to regain control over their customer relationships and combat high fees imposed by larger corporations. The team is passionate about innovation and customer support.

📋 Description

• Manage a large, dynamic portfolio of 120+ customers across all stages of the customer lifecycle • Engage with the most at-risk customer segment to maximize product adoption, deliver customer value, and mitigate churn risks • Generate brand ambassadors and uncover expansion opportunities to drive growth • Provide feedback to cross-functional teams to shape the product and customer journey • Deliver a world-class customer experience in collaboration with Launch and Support teams • Help customers improve ROI through strategic, personalized advice and solutions • Drive customer retention by reducing churn and enhancing satisfaction • Refine health metrics and scale customer success across the customer base • Expand Owner.com’s footprint by uncovering and driving growth opportunities • Maintain a high volume of daily customer calls and meetings • Success measured by revenue retention and customer engagement metrics

🎯 Requirements

• 2+ years of experience in a Customer Success or Account Management role • Proven success in account management or full-cycle sales, with a demonstrated track record of achieving results • Experience with Customer Success tools, including Salesforce, Sales Loft, TalkDesk, Gong, Loom, and Metabase • Background in B2B2C, ideally within the food/hospitality and technology space • Commitment to personal growth and continuous development • Full fluency in English: reading, writing, and speaking • Bonus: Experience working in a restaurant • Proactive mindset, adaptability, curiosity, and strong interpersonal skills • Ability to maintain a high volume of daily calls and meetings while managing time effectively • Objection handling and deescalation skills • Ability to quickly context-switch to address diverse customer needs • Ability to interpret and leverage data • Strategic thinking and ability to engage in challenging conversations • Ability to prioritize a pipeline and intervene early with accounts at risk of churn • Solution-oriented, big-picture perspective • Grit, adaptability, and ability to navigate ambiguity • Ability to work with English-speaking customers

🏖️ Benefits

• Comprehensive health coverage • Remote-first work environment • Unlimited PTO • Extra fun perks

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