Offboard Operations Expert

🔥 0 minutes ago

🌐 Brazil, Costa Rica, +3 more countries – Remote

🇧🇷 Brazil – Remote 🇨🇷 Costa Rica – Remote 🇨🇱 Chile – Remote 🇨🇴 Colombia – Remote 🇲🇽 Mexico – Remote

💵 R$170k - R$190k / year

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

⚙️ Operations

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Oyster

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2020

💼 Consulting

📦 Logistics

👥 HR Tech

Consulting • Logistics • HR Tech

Oyster® is an automated global employment platform that simplifies the process of hiring and managing international talent. With coverage in 180+ countries, Oyster provides solutions for global payroll, compliance, employee benefits, and talent mobility, allowing companies to onboard and manage both full-time employees and contractors efficiently. By leveraging deep local knowledge and expert guidance, Oyster helps businesses navigate the complexities of international hiring and scaling their workforce globally.

📋 Description

• Act as the primary point of contact for customers and team members through standard and complex offboarding processes • Work cross-functionally with customer service, HR, finance, product, and legal experts to resolve queries • Share knowledge with the customer-facing team to improve the customer experience and streamline processes • Meet weekly service delivery goals, SLA adherence, and CSAT metrics • Handle complex customer inquiries and escalations, leveraging manager support for high-risk situations • Lead and project manage small bulk offboardings involving 5+ team members • Coordinate requirements asynchronously and synchronously with internal cross-functional partners • Identify improvements to playbooks and workflows to eliminate bottlenecks and increase operational efficiency • Maintain exceptional data accuracy on the Oyster platform • Keep ticket communications clear and up to date • Participate in small project initiatives • Contribute to internal knowledge bases and help center articles • Support team members through peer learning

🎯 Requirements

• 3+ years of experience in customer service or customer-facing operations, with a strong background in HR or People administration • Demonstrated experience managing complex cases and small group transitions or bulk workflows • Strong SLA and metric focus, with a track record of achieving individual output and quality goals such as CSAT and turnaround times • Process-oriented mindset using self-service playbooks, asynchronous tools, and cross-functional teams • Empathic, human-centered approach to customer support during sensitive career transitions • Strong analytical curiosity • Excellent time management and ability to prioritize tasks, maintain checklists, and handle shifting deadlines independently • Collaborative spirit and willingness to shadow senior experts, support teammates, and share knowledge • Excellent interpersonal skills, determination, tenacity, and sense of humor • Remote-first advocate driven by Oyster’s social impact mission • Willingness to learn and use AI technologies and workflow automation • Reliable home internet connection or ability to obtain one • Fluent English language skills • Ability to work within UTC -4 to UTC -7 to support the Americas region

🏖️ Benefits

• Work from anywhere • 40 days off per year (including holidays and vacation), or more if required by your country • Mental health support through Plumm • Monthly wellbeing allowance in ThanksBen wallet • At least three months’ paid parental leave with job protection for up to 12 months or as required locally • WFH stipend for laptop and home office equipment