Offboard Operations Expert

🕒 August 28

🌐 Poland, Portugal, +1 more countries – Remote

🇵🇱 Poland – Remote 🇵🇹 Portugal – Remote 🇪🇸 Spain – Remote

💵 zł147k - zł180k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

👻 Ghost score 14%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Oyster

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2020

💼 Consulting

📦 Logistics

👥 HR Tech

Consulting • Logistics • HR Tech

Oyster® is an automated global employment platform that simplifies the process of hiring and managing international talent. With coverage in 180+ countries, Oyster provides solutions for global payroll, compliance, employee benefits, and talent mobility, allowing companies to onboard and manage both full-time employees and contractors efficiently. By leveraging deep local knowledge and expert guidance, Oyster helps businesses navigate the complexities of international hiring and scaling their workforce globally.

📋 Description

• Serve as the primary point of contact for customers and team members during standard and complex offboarding processes • Independently guide customers through complex individual cases and bulk offboardings • Collaborate cross-functionally with customer service, HR, finance, product and legal teams • Resolve queries and share knowledge with the customer-facing team • Meet weekly service delivery goals, SLA adherence and CSAT metrics • Handle complex inquiries and escalations, leveraging manager support for high-risk situations • Lead and project manage small bulk offboardings involving 5+ team members • Coordinate requirements asynchronously and synchronously with internal cross-functional partners • Improve playbooks and workflows to eliminate bottlenecks and increase operational efficiency • Maintain data accuracy on the Oyster platform and keep ticket communications clear and up to date • Participate in small project initiatives • Contribute to internal knowledge bases and help center articles • Support team members through peer learning

🎯 Requirements

• 3+ years of experience in customer service or customer-facing operations, with a strong background in HR, People Operations or People administration • Experience managing complex employee-lifecycle cases and small group transitions or bulk workflows • Experience supporting employees or customers across multiple countries, regions or employment jurisdictions • Exposure to employment practices within EMEA is strongly preferred • Track record of achieving SLA, CSAT, turnaround-time and other individual output and quality goals • Strong process orientation and confidence using self-service playbooks, asynchronous tools and cross-functional expertise • Empathetic, human-centred approach to customer support during sensitive employment transitions • Strong analytical curiosity and ability to identify underlying issues • Excellent time management and prioritisation skills • Excellent written and verbal communication skills across different cultures and jurisdictions • Strong attention to detail and sound judgement with sensitive, confidential or compliance-related information • Collaborative mindset and willingness to share knowledge • Remote-first mindset and alignment with Oyster’s mission • Willingness to learn, experiment with and apply AI technologies and workflow automation • Reliable home internet connection, or ability to obtain one • Fluent English language skills • Ability to work within UTC 0 to UTC +3 regional timezone coverage for the EMEA portfolio • Must be authorized to work where you live

🏖️ Benefits

• Fully remote work from home • Work from anywhere, subject to authorization to work where you live • 40 days off per year including holidays and vacation, or more if required by country • Mental health support through Plumm • Monthly wellbeing allowance via ThanksBen wallet • At least three months’ paid parental leave with job protection for up to 12 months or as required locally • WFH stipend for laptop and home office equipment • Asynchronous, collaborative work environment • Inclusive, global workplace

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