Mid-Level SRE

Job not on LinkedIn

🔥 13 hours ago

🇧🇷 Brazil – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⛑ DevOps & Site Reliability Engineer (SRE)

👻 Ghost score 10%

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OZmap

WebsiteLinkedInAll Job Openings

11 - 50 employees

☁️ SaaS

📡 Telecommunications

🤝 B2B

SaaS • Telecommunications • B2B

OZmap is a SaaS platform that provides GIS-based mapping and management for fiber-optic (FTTH) and hybrid network infrastructures, tailored for internet service providers (ISPs). It centralizes georeferenced network documentation, planning, monitoring (including OTDR and switch integration), mobile field apps, and open APIs to streamline provisioning, reduce operational costs, and speed repairs. OZmap also offers data migration, integrations with CRMs/ERPs, dashboards, and tools for commercial viability checks to support network growth, M&A and day-to-day operations.

📋 Description

• Prevent production incidents by identifying operational risks, points of failure, and noisy alerts before they become problems. • Participate in building the observability platform (logs, metrics, and tracing), contributing to the definition of processes, SLIs, SLOs, and error budgets. • Conduct root cause analyses and lead postmortems, documenting lessons learned and tracking action plans through to completion. • Resolve critical incidents through troubleshooting in AWS and on-premises production environments. • Identify FinOps opportunities and contribute to cloud cost predictability. • Collaborate with the development team on the continuous improvement of application reliability and performance. • Support scalability initiatives and the creation of new infrastructure, with a focus on automation. • Contribute to the team’s SRE maturity through practices, documentation, and incident management culture.

🎯 Requirements

• Solid experience troubleshooting production environments and distributed systems. • Production experience with AWS (EC2, networking, load balancing, IAM); experience with on-premises environments is a plus. • Knowledge of Docker/Docker Compose, including running containers in production. • Experience with observability and monitoring tools (e.g., Grafana, Prometheus, Datadog, SigNoz, or similar) and OpenTelemetry (logs, metrics, and tracing). • Understanding of SRE practices: SLI/SLO, error budgets, incident management and resolution, and postmortems. • Strong knowledge of Linux, networking, and protocols (HTTP, TCP/IP, DNS). • Strong communication skills, autonomy, and resilience when working during critical incidents, including occasional direct interaction with customers. • Experience with automation (Python, Bash, Terraform, Ansible, or similar) is a plus. • Familiarity with DevOps practices, including CI/CD and infrastructure as code (IaC), is a plus.