P2P Labs & P2P Tech Services
Crypto • Finance • B2B
P2P Labs & P2P Tech Services is a leading provider of non-custodial staking infrastructure and technology tailored for intermediaries such as Web3 wallets, exchanges, and custodians. Founded in 2018, the company offers users the ability to stake cryptocurrencies like Ethereum and Bitcoin effortlessly, without needing to run their own nodes. P2P Labs delivers services that include staking APIs, data analytics, and solutions to enhance the staking experience across multiple proof-of-stake networks.
Client Service Specialist
Job not on LinkedIn
September 17
P2P Labs & P2P Tech Services
Crypto • Finance • B2B
P2P Labs & P2P Tech Services is a leading provider of non-custodial staking infrastructure and technology tailored for intermediaries such as Web3 wallets, exchanges, and custodians. Founded in 2018, the company offers users the ability to stake cryptocurrencies like Ethereum and Bitcoin effortlessly, without needing to run their own nodes. P2P Labs delivers services that include staking APIs, data analytics, and solutions to enhance the staking experience across multiple proof-of-stake networks.
📋 Description
• Serve as primary point of contact for customers, providing timely, accurate, professional support • Guide clients through onboarding and staking setup processes • Troubleshoot technical issues related to staking, node operations, and wallet connectivity; escalate complex problems • Collaborate with technical and internal teams to resolve customer issues • Monitor customer satisfaction, identify improvements, and suggest process/service enhancements • Share customer feedback and insights with the marketing team to inform engagement strategies
🎯 Requirements
• 3+ years of experience in technical support or a relevant technical background • Fluent in English (C1/C2 level) • Strong sense of autonomy and ability to work independently • Experience in the Web3 or blockchain industry is a strong advantage • Willingness to work on a “two in, two out” 12-hour shift schedule
🏖️ Benefits
• Fully remote • Full-time Contractor (Indefinite-term Consultancy Agreement) • Competitive salary level in $ (we can also pay in Crypto) • Well-being program • Mental Health care program • Compensation for education, including Foreign Language & professional growth courses • Equipment & co-working reimbursement program • Overseas conferences, community immersion • Positive and friendly communication culture
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