P2P Labs & P2P Tech Services
Crypto • Finance • B2B
P2P Labs & P2P Tech Services is a leading provider of non-custodial staking infrastructure and technology tailored for intermediaries such as Web3 wallets, exchanges, and custodians. Founded in 2018, the company offers users the ability to stake cryptocurrencies like Ethereum and Bitcoin effortlessly, without needing to run their own nodes. P2P Labs delivers services that include staking APIs, data analytics, and solutions to enhance the staking experience across multiple proof-of-stake networks.
Client Service Specialist
Job not on LinkedIn
3 days ago
P2P Labs & P2P Tech Services
Crypto • Finance • B2B
P2P Labs & P2P Tech Services is a leading provider of non-custodial staking infrastructure and technology tailored for intermediaries such as Web3 wallets, exchanges, and custodians. Founded in 2018, the company offers users the ability to stake cryptocurrencies like Ethereum and Bitcoin effortlessly, without needing to run their own nodes. P2P Labs delivers services that include staking APIs, data analytics, and solutions to enhance the staking experience across multiple proof-of-stake networks.
📋 Description
• Provide exceptional customer service to clients and prospects, handling inquiries, issues, and complaints with professionalism and empathy. • Act as the customers’ main point of contact, ensuring their requests and concerns are addressed promptly. • Support customers with onboarding and guide them through the staking setup process, answering questions and resolving challenges. • Collaborate with technical teams to troubleshoot and resolve issues related to staking, node operations, wallet connectivity, or other technical aspects. Escalate complex problems when necessary. • Continuously monitor customer satisfaction, identify areas for improvement, and proactively suggest enhancements to processes and services. • Share customer feedback and insights with the marketing team to help shape engagement strategies and campaigns.
🎯 Requirements
• 3+ years of experience in technical support or a relevant technical background. • Fluent in English (C1/C2 level). • Strong sense of autonomy and ability to work independently. • Experience in the Web3 or blockchain industry is a strong advantage. • Willingness to work on a “two in, two out” 12-hour shift schedule.
🏖️ Benefits
• Fully remote • Full-time contractor (Indefinite-term Consultancy Agreement) • Competitive salary level in $ (we can also pay in crypto) • Paid vacation and sick leave • Well-being program • Mental Health care program • Compensation for education, including foreign language & professional growth courses • Equipment & co-working reimbursement program • Overseas conferences, community immersion
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