Enterprise Workflow Architect

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PackageX

WebsiteLinkedInAll Job Openings

11 - 50 employees

☁️ SaaS

🤖 Artificial Intelligence

Logistics • SaaS • Artificial Intelligence

PackageX is a company focused on revolutionizing logistics through automation and digitization. It offers solutions for automating package and inventory receiving processes in warehouses, stores, and commercial buildings. PackageX's platform utilizes advanced scanning technology and integrates with various systems via APIs, enabling enhanced efficiency, accuracy, and visibility. Their offerings include label scanning and bill of lading APIs to streamline package management and fulfillments, aiming to empower logistics teams across sectors, including warehousing, higher education, and hospitality, with AI-driven workflows and connected data sources. The company's mission is to modernize logistics operations, providing real-time updates and reducing manual effort in package handling processes.

📋 Description

• Join customer and prospect conversations during pre-sales to understand real operational workflows. • Travel to customer sites for discovery, workflow mapping, operational walkthroughs, pilot support, readouts, and go-live activities. • Map current-state and future-state processes. • Translate customer workflows into PackageX platform configurations. • Configure workflows, rules, forms, logic, automations, and solution components inside the platform. • Support discovery, solution design, demos, pilots, and technical validation. • Help implement pilots and customer rollouts from design through go-live. • Serve as a technical point of contact for customers during solution design, implementation, testing, and go-live. • Test workflows before customer deployment. • Troubleshoot configuration, workflow, data, integration, and operational issues. • Partner with implementation leaders to create cleaner post-sales execution and handoffs. • Work with product, engineering, and AI teams to identify reusable platform patterns. • Document workflow requirements, assumptions, dependencies, configuration logic, and implementation decisions. • Identify gaps between customer needs and current platform capabilities. • Help determine what should be configured, automated, productized, escalated, or solved manually. • Support strategic accounts where deeper workflow thinking and hands-on solution building are needed. • Help build repeatable workflow playbooks by industry and use case.

🎯 Requirements

• 5–8+ years in solutions architecture, enterprise implementation, workflow design, technical consulting, field deployment, product consulting, business systems consulting, or hands-on solution engineering. • Experience working directly with enterprise customers. • Experience configuring or implementing enterprise software platforms. • Experience supporting customers from solution design through go-live. • Strong understanding of operational workflows, systems, data flows, integrations, and implementation dependencies. • Comfortable with APIs, integrations, enterprise systems, configuration logic, workflow automation, and technical documentation. • Able to understand customer operations and translate them into working system or workflow design. • Strong communication skills with both business and technical stakeholders. • Comfortable being on customer sites for discovery, workflow mapping, readouts, pilots, and go-live support. • Comfortable in ambiguous environments. • Able to create structure from messy customer requirements. • Strong curiosity about logistics, supply chain, manufacturing, warehousing, retail, and physical operations.

🏖️ Benefits

• Comprehensive medical, dental, and vision coverage. • 401(k) plan participation. • Reimbursements for home office setup.