Field Service Engineer – Southern Germany, Munich, Stuttgart

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Packsize

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2002

🛍️ eCommerce

🚗 Transport

eCommerce • Manufacturing • Transport

Packsize is a company that specializes in on-demand packaging solutions, offering automated and customizable packaging systems designed to optimize shipping efficiency and sustainability. Their innovative approach to packaging, referred to as SMART Packaging, focuses on creating eco-friendly, regulatory-compliant packaging solutions that cater to diverse industry needs. Packsize's systems cater to various sectors, including eCommerce, manufacturing, and logistics, helping businesses reduce waste, cut costs, and enhance customer satisfaction.

📋 Description

• install, configure and maintain equipment solutions onsite at customer facilities • be a creative problem solver with the ability to identify, analyze, maintain and repair complex mechanical equipment • answer difficult customer questions about product features • perform start-up testing and deliver customer training on product capabilities, features and general maintenance of products • build and maintain strong, trust-based customer relationships • work closely with other supporting team members to provide exceptional customer service • ensure execution of defined service and installation calls on assigned customers necessary to achieve goals • support customer installation project management • provide on-site installation, validation and commissioning of Automatic Packaging Solutions Systems • perform hands-on troubleshooting, service and repairs (including upgrades, modifications) • provide on-site training to customers • schedule tasks at customer job sites • troubleshoot issues quickly and effectively, using technical drawings and documentation • perform routine maintenance and emergency services as they arise • continuous learning, including customer operational processes, packaging designs, technical specifications • support requests and issue management • spares management towards end customer • stay up to date with industry and market trends • documentation, reporting and administrative work related to project installs and preventative maintenance • basic clerical and administrative duties (emails, expense reports, travel arrangements, technical reports) • communicate responsively and productively with company and customer personnel • adhere to all company and local customer safety requirements and protocols • work against set performance KPIs

🎯 Requirements

• Bachelor degree/technical education OR minimum 3 years experience in troubleshooting electrical/mechanical equipment • Strong diagnostic and problem-solving skills with a customer-first mindset • Skilled in use of mechanical and electrical hand tools; able to read technical schematics and wiring diagrams • Detail oriented and stress resistant • Strong communication and collaboration skills • Flexible and adaptable to changes • Comfortable working independently, managing your own time with minimal supervision • Customer service oriented with ability to balance multiple tasks and priorities • Innovative and self-assured with decision making ability and hands-on mentality • Positive attitude and ability to learn quickly in a hyper-growth environment • Familiar with Microsoft Office; experience with reporting tools or service software is a bonus • Fluent in English and local language (spoken and written)

🏖️ Benefits

• medical, dental, and vision coverage • 401(k) retirement plan • Paid Time Off • Health Savings and Flexible Spending Accounts (HSA/FSA) • life and disability insurance • access to an Employee Assistance Program (EAP) to support your overall well-being